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Franchised Bilingual English/Japanese Internet Correspondence - Customer Service - Reservations
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Salt Lake City, UT West Jordan, Utah |
About this job
Description
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply online at: https://marriott-vacations.jobs.net/en-US/job/japanese-bilingal-internet-correspondence-counselor/J3F5HW6KPTQLQM15GSQ
Qualifications
Additional Information: This hotel is owned and operated by an independent franchisee, Marriott International, Inc. . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job description :
Answer all correspondence concerning Marriott Vacation Club, MVC Destinations, Asia pacific, and the Marriott Frequency or Loyalty programs, by email or letter and other methods within the designated turnaround time so as to assure every customer is satisfied. Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all reservation information with callers to ensure accuracy and explain guarantee and cancellation policies. Answer owner questions about property facilities, services, and surrounding areas. Provide assistance to owners with additional travel plans and vacation ownership usage options. Resolve owner service recovery issues (e.g., complaints, reservation errors). Input and access data in computerized systems by entering correct information into proper fields. Perform quality checks to balance and address red flags in the reservation systems.
Job requirements :
This company is an equal opportunity employer.
frnch1
Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.
Please apply online at: https://marriott-vacations.jobs.net/en-US/job/japanese-bilingal-internet-correspondence-counselor/J3F5HW6KPTQLQM15GSQ
Qualifications
Additional Information: This hotel is owned and operated by an independent franchisee, Marriott International, Inc. . The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job description :
Answer all correspondence concerning Marriott Vacation Club, MVC Destinations, Asia pacific, and the Marriott Frequency or Loyalty programs, by email or letter and other methods within the designated turnaround time so as to assure every customer is satisfied. Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all reservation information with callers to ensure accuracy and explain guarantee and cancellation policies. Answer owner questions about property facilities, services, and surrounding areas. Provide assistance to owners with additional travel plans and vacation ownership usage options. Resolve owner service recovery issues (e.g., complaints, reservation errors). Input and access data in computerized systems by entering correct information into proper fields. Perform quality checks to balance and address red flags in the reservation systems.
Job requirements :
- Fluency in English and Japanese (written & oral communication) required.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This company is an equal opportunity employer.
frnch1
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