Seasonal Customer Service Representative - Poland, ME

Job ID:  102073

Oldcastle Lawn & Garden, a division of Oldcastle, is one of the largest manufacturers of bagged and bulk decorative mulch, soil, stone, and limestone products in the nation with over 40 production facilities.  We take pride in serving a diverse group of customers including independent garden centers, mass retailers, landscapers, contractors, and homeowners.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up & resolution to client inquiries.

Essential Duties and Responsibilities

• Call handling, order entry & customer service
• Must be available to work days between 8:00 a.m. to 5:00 p.m. with the ability to work overtime if needed due to business demands. This may include an occasional Saturday.
• Prepare quotes & assist with mailings of literature & samples
• Categorizing & filing
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed.

Qualifications

We are looking for reliable individuals with excellent customer service skills & a mature work ethic.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skills and/or abilities required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirement / Education / Experience

• High School diploma or GED equivalent in related experience
• Experience with multi-line phone system.
• Pleasant phone personality & positive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent organizational and problem solving skills with the ability to multi task.
• Strong attention to detail. 
• Skilled in Microsoft Office Suite with the ability to use/learn current technology and software applications related to the position.
• Communication skills, both verbal and written.
• Great time management skills.
• Position requires successful completion of background checks.

Physical Environment

• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC & Keyboard
• Bending with some lifting
• Extensive writing
• Extensive phone use
• Casual office attire

What Oldcastle Offers You

• A culture that values opportunity for growth, development, and internal promotion
• Highly competitive base pay

About Oldcastle

Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!

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Lawn and Garden is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this . 

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