Consultative Sales Associate - Home Appliances

The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

Recovers merchandise returns from Salesfloor and marks out defective items daily.
Inspects merchandise to determine whether it should stay in the store or be shipped out to service utilizing the National Product Services (NPS) system.
Reviews and completes minor cosmetic repairs of Non Defective Store Stock Repairs, including: lawn & garden, entertainment, power tools, vacuum cleaners, appliances and sporting goods.
Determines correct return locations (vendor or Central Return Center) and prepares merchandise for shipping (packing, palletizing, etc.).
Prepares and maintains all documentation for returns. Completes required maintenance to the Markdown Recording system or RGI system.
Reviews Merchandise Return Notifications to ensure deadlines are met and inventory counts are updated.
Verifies processing and validates store credit, ensuring that the store is meeting merchandise processing standards.
Ensures that all returns processed are performed on a daily basis.
Ensures pallets going to the CRC are built correctly and that merchandise is placed on the pallet to avoid any damage resulting in loss of credit.
Ratchet Refurbishing - Refurbish ratchets to standards set by the Business.
Save the Sale - Actively participates in inspecting and doing minor repairs while the member waits in an attempt to save a sale from being returned including: lawn & garden, entertainment, power tools, vacuum cleaners, etc. Miscellaneous duties - Performs duties as assigned.

Equal Opportunity Employer / Disability / Vet.