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Bilingual Customer Account Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Newport News, VA Newport News, Virginia |
About this job
Description
At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.
As a Customer Account Representative, you would be responsible for:
Our coworkers also enjoy a total rewards package that includes:
“Employers shall state in all solicitations or advertisements seeking Applicants for Employment that the Employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of this article.”
Qualifications
At Rent-A-Center, our business is centered on service and we’re passionate about what we do. Our environment is fast-paced and offers ample opportunity to grow and develop, with top-performers entered into training programs to accelerate advancement to management.
As a Customer Account Representative, you would be responsible for:
- Maintain accurate records of customer account activity, to include current and past due accounts
- Review past due accounts and communicate in person and via phone with the customers to promote timely payments
- Collect customer payments on a timely basis and meet daily/weekly collection standards
- Complete customer service calls in a timely manner as assigned
- Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise
- Deliver merchandise to customer homes in Company provided vehicle as assigned
- Install and set up merchandise, and instruct customers on proper use of merchandise
- Pick-up merchandise from customer homes as assigned
- Greet and assist customers on the sales floor
- Obtain new rental orders on the sales floor and over the phone
- Complete rental agreements as required
- Prospect for new business by telemarketing and distributing print materials
- Refurbish merchandise to like new condition
- Keep showroom clean and organized, including vacuuming, dusting, and handling household cleaning materials
- Keep backroom and all store area neat, clean, and organized, including cleaning restrooms, and taking out trash
Our coworkers also enjoy a total rewards package that includes:
- Industry-leading pay ranges for all positions
- Sundays off
- Paid sick/personal days
- Paid vacation
- Employee discount plan
- Great benefits with 401 (k) and company match
“Employers shall state in all solicitations or advertisements seeking Applicants for Employment that the Employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of this article.”
Qualifications
- Must be at least 19 years of age
- High school diploma or GED
- Friendly with great communication skills
- Excellent customer service skills
- Valid state driver’s license and good driving record
- Must be able to lift and move (push/pull) heavy items and merchandise as needed
- Typically works 38-40 hours a week depending on business needs