Franchised Front Desk Agent

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

Please apply via email at: marquita.stewart@marriott.com

Qualifications

Additional Information: This hotel is owned and operated by an independent franchisee, Savoy Hotels. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.




JOB DESCRIPTION :

JOB OVERVIEW :

• Position will be 5 days a week.
• Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
• Valid Texas Driver's License is a plus. May be required to drive Hotel van to and from DFW International Airport, and within a five mile radius of the Hotel.
• Knowledge of FOSSE is a plus.
• Must be willing to work Holidays and Weekends.

DUTIES & RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

job requirements :

QUALIFICATIONS AND REQUIREMENTS :

• High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English.
• Other languages preferred.
• This job requires ability to perform the following:
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other :

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem solving, reasoning, motivating and training abilities are often used.
• May be required to work nights, weekends, and/or holidays.

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Required license or certification:

• Driver's License

This company is an equal opportunity employer.

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