Visitor Center Associate, Flex: Miami, FL, Macy’s Dadeland

Job Overview:

Macy’s is seeking a Visitor Center Professional to assist our visiting National and International customer in the Visitor Center during store hours. As a Visitor Center Professional at Macy’s you are the most critical link in ensuring that our visiting National and International customer’s experience in our store is nothing less than Magical.

The Flex schedule is designed to allow Macy's to flex up staffing during key events and peak selling times, and allows you the flexibility to maintain your current responsibilities while earning extra money and enjoying a retail discount of up to 20%. If you have a flexible availability and think that you would enjoy a fast-paced retail environment, then this may be the opportunity for you!

Essential Functions:

• Provide concierge-style service at all times including in-store directions, product information, guest services information and sales; accountable for performing register transactions and participating in the daily opening and closing sales process
• Learn and maintain current knowledge of store’s services, layout, products, marketing programs and media plans
• Commitment to building customer relationships
• Assist with driving sales, marketing shopping packages and group tours
• Accountable for visitor center tracking, reporting, ordering and distribution of materials (including 10% savings coupons in store)
• Manage convention group business, including solicitation, follow-up and shipment of collateral
• Assist with in-store and external Tourism related events as needed
• Regular, dependable attendance and punctuality

QUALIFICATIONS:

• Education/Experience:
• Prior experience in sales, administrative, or travel/hospitality preferred
• Exceptional customer service skills
• Communication Skills:
• Knowledge of a second language helpful
• Must have strong interpersonal and communication skills
• Mathematical Skills:
• Basic math functions such as addition, subtraction, multiplication and division.
• Reasoning Ability:
• Must have the ability to work in a fast paced environment with minimal supervision
• Present a professional image consistent with Macy's brand values
• Physical Demands:
• This position involves substantial bending, lifting, standing and walking
• Involves moving and/or lifting at least 30 lbs
• Other Skills:
• Position requires proficiency in Microsoft Word, Excel and Lotus Notes
• Must be positive, friendly and enthusiastic
• Must have the ability to multi-task
• Must have great organizational skills
• Work Hours:
• Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.