Analyst I, Field Services

Overview:

Under direct supervision and with assistance from more experienced and knowledgeable analysts, assists with the formulation/definition of project scopes and objectives. Devises or modifies procedures to solve basic to moderately complex problems concerning devices, applications and equipment. Assists in the design, testing, debugging and documentation of basic networks, equipment configurations, and MST Systems. Independently researches and resolves basic to moderately complex technical problems. May serve as primary system support for one or more basic to moderately complex information systems. Initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. Performs other duties as assigned.

Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.

We offer competitive salaries, comprehensive benefits and a merchandise discount.

Key Accountabilities:

• Assists in devising and modifying procedures to solve basic to moderately complex problems.
• Assists in the preparation of detailed specifications, project scopes and objectives, from which systems will be designed, tested and installed.
• Assists with the documentation of procedures and equipment/network configurations.
• Assists with the tracking of problems and establishing trends to insure proper operation and support of systems.
• Assists in the support and administration of MST systems, including equipment and network configurations, customization, table and file moves, data integrity and accuracy.
• Assists in analyzing and monitoring systems/network workload and performance, reporting findings to senior analysts.
• Assists with the coordination of the implementation/installation phase.
• Assists with project planning; determining project needs in advance and establishing the appropriate timeline to complete projects on time.
• Provides timely response and resolution to assigned problem tickets.
• Keeps management well informed of concerns for completion of projects on a timely basis.
• Provides after hours support.
• Travels independently within a defined region.
• Knows and follows safe work practices.
• Consistently demonstrates regular, dependable attendance & punctuality.

Skills Summary:

• Bachelor's degree and at least 2 years of experience required.
• Excellent written and verbal communication skills. Ability to read, write, and interpret business and technical documents.
• Basic math functions such as addition, subtraction, multiplication, division and analytical skills.
• Basic leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and with associates and executives at many levels. Basic conflict resolution, negotiation and consensus building skills.
• This position involves regular walking, standing, sitting, hearing, seeing, talking, climbing ladders/stairs, twisting, stooping, kneeling, squatting, crouching, bending from waist and knees, reaching above shoulders and overhead. The position also involves regular moving/pushing/pulling/carrying items under 75 pounds and lifting items under 75 pounds from floor to waist and waist above shoulders. Involves use of hands and fingers for writing, typing on a keyboard and using a mouse. May involve close vision, color vision, depth perception and focus adjustment.
• Basic knowledge of data network connectivity. Basic understanding of underlying business processes and
  requirements. Basic knowledge of related systems, interfaces and dependencies. Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs. Basic knowledge of PCs, understanding and use of Windows Operating System, Windows Office products and communication software. Basic analytical, problem solving, multitasking, and time management skills with consistent attention to detail. Basic understanding of analytical techniques. Conceptual understanding of full life cycle development. Ability to effectively learn and use new concepts, tools, and methodology to support the needs of the business. Basic understanding of emerging technologies and systems development best practices. Basic leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels. Basic conflict resolution, negotiation and consensus building skills. Willingness to acquire and apply new knowledge and skills necessary to support POS, Communication, PC and other MST systems.
• Ability to work a flexible schedule based on department and company needs.

This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.