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Customer Service Representative - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Scottsdale, AZ Scottsdale, Arizona |
About this job
Description:
* Talks with students by phone, in person, or online via chat or email and assists in the explanation of available study options or ordering of study materials
* Obtain and evaluate all relevant information to handle and resolve inquiries and complaints when possible
* Resolves student inquiries and issues concerning technical problems with online courses or hard copy study tools when possible
* Solicits sale of new or additional courses and products
* Aids in the ordering, shipment, return, or refund of student orders
* Assists in the completion, maintenance, and processing of student course completion certificates
* Resolves escalated student inquiries or calls and determines a resolution within established business objectives
* Strives to offer above and beyond support within adherence to the company's goals, mission, and/or promotions
* Reports complex or unsolvable issues to the appropriate party and ensures fixes are received and tested
* Remains up-to-date on any company changes relating to or affecting the specialist role, support department, or its current and prospective students
* Advises upper management on course or product development issues arising from problems identified through general or technical support calls with customers
Qualifications:
Minimum 1 year in a call center
Experienced with high volume calls
High school diploma or general education degree (GED);
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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