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Customer Service Technical Support Associate
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
Customer Service Technical Support Associate Atlanta, GA
VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.
Make someone happy. We arent just a contact center; we are heroes that save the day! When our customers need us, were there! And your desire to help, along with your polished sales and communication skills, are what will make them raving fans. If youve got schedule flexibility, a winning attitude, and some great sales, customer care or technical support experience, we want to talk to you. It might just land you a job and make YOU happy, too.
Overview
As a Customer Service Technical Support Associate, you will receive inbound calls from a telecommunication leader providing Cable TV, Phone and Internet Services to customers who are experiencing interruptions. You will become the customers superhero by troubleshooting their technical issues, assist with billing inquiries, upgrading their services and other general customer service needs.
Knowledge, Skills and Abilities Youll Need to Succeed
- Professional comportment and demeanor
- Outstanding verbal communication skills
- Ability to build rapport utilizing effective probing questions
- Ability to learn product knowledge and troubleshoot to ensure quick resolution
- Intermediate knowledge of computers and MS Windows
- Ability to navigate multiple screens/programs
- Ability to multi-task
- Ability to type 25 wpm
- Ability to follow direction and accept coaching
- Self-motivated and upbeat
- Desire to work in a team environment achieving personal and team goals
- Ability to work flexible hours, including weekends and evenings as required
Youll Receive
- Competitive Salary
- Eligible for Performance Incentives
- Paid Training - $9 per hour for First 6 Weeks of Training, then $10 per hour beginning week 7
- Health Insurance (Medical, Dental Vision, 401K Savings)
- Fun Work Environment
- Abundant Advancement Opportunities
Other Things We Look For
- Strong work ethic
- Desire to be of service
- Solid work history
- Motivated by quality/integrity
- Desire to excel
- Must be able to pass a background check and drug screen
Must Haves
- High School Diploma/GED
- 2 years Customer Service experience preferred and/or 1 year in technical support and 1 year within a call center environment preferred)
You will love our fun work environment and endless opportunity for growth!
Stop into our College Park Location to find out how you can become a VXI Superhero!
When: Monday-Friday 9:00am to 1:00pm
Where: 1688 Phoenix Parkway College Park, GA 30349
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Management reserves the right to make amendments to said job description at any time.
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