Senior Account Manager Client Services - Hartford, CT - Full-time / Part-time

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
As the Senior Account Manager, you will serve as the operational manager for administrative services for the most complex National Accounts customers. This includes servicing of products that contributes to the continued growth, profitability, enhancing customer retention and new business opportunities. And you will be responsible for and own all customer service results.  
 
Primary Responsibilities:


Leader of the account services across UHC National Accounts on assigned book of business

Investigates, researches, and resolves issues  presented by the client and or AMT members and analyze trends, develop customer specific solutions in collaboration with cross-functional teams

Triage and apply critical thinking skills to trouble shoot client issues providing timely resolution and determining root cause

Leads and or in conjunction with the Strategic Client Executive (SCE) facilitates external customer meetings to ensure clients are well informed and knowledgeable about plan options, new products, policy and procedural and legislative changes (including Health Care Reform) through consultative, collaborative and open dialogue 

Ensures seamless, complete, and accurate Health Fair and Open Enrollment activity including staffing, order materials, assisting in creating customer specific presentations

Oversees completion of internal tasks such as BAR submissions, implement new products, and initiatives, such as Telehealth, creating CSP, etc.

Strong partnership with SCE to ensure success of AMT process and customer satisfaction, attend client meetings for renewal planning, finalist meetings

Deliver superior service thereby enhancing UHC’s reputation in the industry

Fills in for the SCE when needed in an emergency and when it’s appropriate

Manages and meets internal metrics and client goals, measure and report on the quality of service that the business delivers to its clients

Comprehensive working knowledge of specialty company offerings and their integration with core products

Actively maintains professional and technical knowledge by reading internal communications, attending educational workshops / training and reviewing industry related publications

Model UHG’s principles of integrity and compliance, adhere to our business principles

Required Qualifications:


5+ years of health care business experience with proven track record focused on establishing and maintaining customer relationships in a service delivery organization  

Bachelor’s degree for formal education or an equivalent of related experience

Extensive knowledge of health industry, products and services and the managed care environment

Extensive knowledge of internal process and resources (claims, eligibility, accounting, contract, underwriting)

Proven superior customer service skills

Proven relationship skills

Proven strong verbal and written communication skills

Proven strong organizational and project management skills

Proven negotiations and leadership skills

Strong presentation skills

Ability to travel up to 20-25% of the time
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keyword: Account Management, Client Support, Client Services, Sales and Marketing, Sales, Marketing, Sales Support, Hartford, CT, Connecticut