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Hours Full-time, Part-time
Location Minnetonka, MN
Minnetonka, Minnesota

About this job


Position Description:

Great sales are the result of strong purpose,
conviction and pride - pride in your ability and your product.
UnitedHealth Group offers a portfolio of products that are greatly
improving the life of others. Bring along your passion and do your life's best work.(sm) 

As a Bilingual Broker Agent Services Specialists,
you will support the organization by providing interpretation services
in the language of expertise. In addition to your interpretation role
you will also play a key role in supporting UHC M&R as a Specialist
for the Producer Help Desk supporting internal and external customers.
This role requires that you develop expertise of departmental processes,
procedures and delivery of information. Exceptional customer service
delivery is required.

Positions in this function provide sales support and
administrative services to non-employee sales producers such as broker
agents, field marketing organizations, and independent contract agents.
Ensures proper completion of contracts, marketing agreements, and
documentation of sales targets. May administer programs and monitoring
to ensure compliance with external 
agent credentialing and training requirements.. Acts
as internal liaison and customer service resource for external
producers relative to enrollment and policy questions, systems issues,
and coordination of materials fulfillment. As one aspect of broader
support role, may manage administrative aspects of commission payments
such as routine tracking, reporting, and troubleshooting issues relative
to missing or disputed payments. (Jobs focused on agent incentive
design belong in human capital, and jobs focused primarily on payment
decisions and non-routine sales analysis/reporting belong in Finance.

Primary Responsibilities:

Provide interpretation services to our brokers-agent partners in the language of expertise.Handle a high volume of calls from broker-agent partners with little to no assistance.Handle a high volume of off phone work items submitted by broker-agent partners with little to no assistance.Ensure cases adhere to all policies and procedures, in addition to federal and state laws and regulations.Identify risks or issues and assess/implement alternate solutions.Participate in interdepartmental team efforts, such as implementation of updates to the production system.Perform other related duties as required to achieve the goals and objectives of the company and department.Provide sales support and administrative services to
non-employee sales producers such as broker agents, field marketing
organizations, and independent contract agents.Act as internal liaison and customer service resource
for external producers relative to enrollment and policy questions,
systems issues, and coordination of materials fulfillment. May manage administrative aspects of commission
payments such as routine tracking, reporting, and troubleshooting issues
relative to missing or disputed payments.Maintain progression toward specified training and professional skill developmentExtensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others. May coordinate others activities.

Requirements

Required Qualifications:


High School Diploma/GEDBilingual fluency in English and Cantonese.Ability to create, copy, edit, save & send using Microsoft Word, Excel & Outlook.Must be able to type and talk at the same time and navigate through multiple screens.Must be able to work a designated shift between 7 am
and 8 pm, and must be able to flex shifts to meet the needs of the
business.
Preferred Qualifications:

6 + months of experience in a production or contact center environment.Careers at UnitedHealthcare Medicare & Retirement.The Boomer generation is the fastest growing market
segment in health care. And we are the largest business in the nation
dedicated to serving their unique health and well-being needs. Up for
the challenge of a lifetime? Join a team of the best and the brightest
to find bold new ways to proactively improve the health and quality of
life of these 9 million customers. You'll find a wealth of dynamic
opportunities to grow and develop as we work together to heal and
strengthen our health care system. Ready? It's time to do your life's best work.SM
Diversity
creates a healthier atmosphere: UnitedHealth Group is an Equal
Employment Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, age, national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Call center; Agent; translate; Cantonese; Broker; Service