Customer Service Rep (South Austin) - Full-time / Part-time

Summary:

Seeking an outgoing candidate that can handle a fast past work environment and handle inbound and outbound calls in a call center environment

Client Job Description:
* Document all activities for reporting and resolution through the customer relationship management application (CRM) Answer inquiries from providers regarding claim, eligibility, covered benefits, authorization status issues
* Provide first call resolution through issue documentation and resolution with appropriate internal resource, follow-up and ensure closure with the contact who initiated the inquiry
* Respond appropriately to provider issues and concerns, and provide trending feedback to improve the customer experience
* Process customer correspondence and provide the appropriate level of timely follow up
* Manage service related follow up items and outstanding tasks in accordance with established turnaround times
* Provide assistance to provider regarding website registration, navigation and customer related inquires
* Educate provider on health plan initiatives during interactions with providers via telephone
* Maintain performance and quality standards based on established call experience guidelines
* Research and identify any processing inaccuracies in claim payments and route to the appropriate site operation's team for claim adjustment
* Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service , quality improvement and call reduction

Experience Needed:

• Must have 1-2 years of call center experience
• Experience navigating through multiple systems in order to service a call
• Have experience de-escalating calls

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.