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Hours Full-time, Part-time
Location Austin, TX
Austin, Texas

About this job

Position: Member Support Representatives


Duties and Responsibilities:

  • Receive and respond to customers through inbound calls and email inquiries
  • Ensure contacts are handled within required service levels and with an exceptional quality of interaction
  • Connect with customers and build appropriate rapport
  • Have a thorough understanding of customer needs, expectations and requirements in order to achieve customer goals and service level agreements
  • Provide effective and proactive communication to customer regarding status of services, time estimations and cost.


Job Requirements

  • A minimum of 2 years experience in customer service; preferred experience working in Banking of Finance
  • Experience answering a high volume of inbound calls
  • Demonstrated experience in providing exceptional customer support in a fast paced environment
  • Excellent written and verbal communication skills; strong problem solving skills and data analysis abilities
  • Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word
  • Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success

Direct Hire - Full time

Pay: $16.00+/hour, plus monthly bonus

Location: Central Austin

Interviewing ASAP

Start: April 2017




About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.