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in Austin, TX
Member Service Representative
Hours | Full-time, Part-time |
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Location | Austin, TX Austin, Texas |
About this job
Duties and Responsibilities:
- Receive and respond to customers through inbound calls and email inquiries
- Ensure contacts are handled within required service levels and with an exceptional quality of interaction
- Connect with customers and build appropriate rapport
- Have a thorough understanding of customer needs, expectations and requirements in order to achieve customer goals and service level agreements
- Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
Job Requirements
- A minimum of 2 years experience in customer service; preferred experience working in Banking of Finance
- Experience answering a high volume of inbound calls
- Demonstrated experience in providing exceptional customer support in a fast paced environment
- Excellent written and verbal communication skills; strong problem solving skills and data analysis abilities
- Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word
- Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success
Direct Hire - Full time
Pay: $16.00+/hour, plus monthly bonus
Location: Central Austin
Interviewing ASAP
Start: April 2017
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.