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Hours Full-time, Part-time
Location Pueblo, CO
Pueblo, Colorado

About this job

Business Unit:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Our XFINTY Retail Stores represents a significant sales and service channel in the company serving over 30 million customers every year. Join us as we continue to evolve into a world-class national retailer, bringing together immersive in-store sales and service experiences. Our stores have always been a place where customers could find a friendly expert to help with routine service. Now we are so much more! Our stores have become a place where customers can experience our products and services in convenient locations. Additionally, customers can purchase the latest consumer electronics products that enhance home entertainment, home connectivity and their mobile experiences.

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience. Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer.

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

Primary Responsibilities:

* Deep understanding of XFINITY products and services; effectively inform and educate customers

* Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives.

* Understand XFINITY products capabilities and how they outperform the competition.

* Evaluate customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements.

* Set high standard by meeting or exceeding sales & customer satisfaction goals.

* Support store operations including inventory, equipment transactions and payment activity.

* Thrive in a fast paced, high-energy, rapidly changing environment.

* Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

* Complies with all operational policies and procedures and Comcast code of conduct

* Completes all courses in the training curriculum.

* Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

* Require standing for extended periods of time servicing customers

Core Responsibilities:

* Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. Maintain detailed sales product knowledge, including competitive information.

* Provide superior customer service with all customer interactions.

* Evaluate customers' potential product needs and make appropriate recommendations.

* Utilize retention techniques to proactively retain existing customers from canceling service.

* Meet or exceed sales quotas in an accountability-based culture.

* Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience.

* Work in a fast paced, high-volume environment and, where applicable, cover multiple store locations throughout the operating area; may be asked to travel to other Customer Service Centers to offer additional support.

* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

* Other duties and responsibilities as assigned.

Job Specification:

* High School Degree or Equivalent

* Generally requires 1-3 years related experience

Preferred Qualification:

* Generally requires 1-3 years related experience; prefer consumer electronics/wireless/telecommunications retail sales experience

* Must enjoy interacting with people

* Committed to providing world class customer experience

* Warm & engaging-ability to develop rapport quickly

* Positive, "I can help you with that" attitude

* Genuinely curious about customer needs

* Solution orientated

* Strong communication skills

* Consultative selling approach

* Passion for technology

* Desire to learn

* Ability to excel in dynamic environment

Comcast is an EOE/Veterans/Disabled/LGBT employer