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Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)   
   
The Collections Manager is responsible for the management of end-to-end processes including management of re-billing, collection, post payment review, and correspondence functions of all payors for all patient accounts. The incumbent is also responsible for working with other payers to ensure proper reimbursement of primary and secondary payers. This position is responsible for managing and coordinating team efforts toward a specific service delivery function. The position provides coaching, feedback, and corrective action to service delivery team members where needed. This position has oversight of Onshore and Offshore inventory management.
 
Primary Responsibilities: 

Manages the work of Patient Financial Services collection team members by empowering, coaching, answering questions, giving guidance, and leading by example
Ensures compliance with state and federal laws regulations for Government and Non-government and other third party payers. Thorough understanding of revenue cycle concepts including HMO, PPO, POS, EPO and capitation
Maintains ongoing knowledge of UB-04, HFCA 1500, ICD-9 and ICD-10 and other mandatory state billing forms and filing requirements
Facilitates the identification of issues and solutions by team members
Ensures compliance of customer expectations and requirements
Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
Monitors billing, collection, post payment review and correspondence and processes to determine improvement opportunities
Provides team members with opportunities for learning, creativity, and personal growth
Generates enthusiasm and commitment among team members; fosters and reinforces team-based results
Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members and business leaders
Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
Monitors performance of Patient Financial Services collection team and ensures key performance indicator criteria are met or exceeded
Monitors and manages performance relative to standards set by the Service Level Agreements (SLA) with customers

Requirements

Required Qualifications:

3 -5+ years experience providing leadership and management direction related to billing and collection processes within a multi-facility environment
3- 5+ years experience and excellent working knowledge of patient financial services operations
Excellent experience in customer service processes including correspondence
Experience and knowledge of Patient Accounting Systems and collection reimbursement applications in a multi-facility environment
Demonstrated success with building and guiding a team to develop and monitor billing and collection processes to meet organization goals and objectives
Preferred Qualifications:

Experience as a Patient Accounts Manager
Experience in patient and payer relation processes including correspondence and payer inquiry methodologies
Experience with providing visible sponsorship and guidance of major change initiatives
Nice Have

Bachelor’s degree in business administration, finance, accounting, health care administration
HFMA-Patient Accounts or Hospital Accounting Certification
Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords:  Manager, Collections, Patient Accounts Manager, Patient Financial Services, Revenue Cycle, Billing, Billing Manager,  Collections Manager, Manager Patient Financial Services, Phoenix, AZ, Arizona