Associate Billing Representative - Indianapolis, IN - Full-time / Part-time

If you like to dig in, work through facts and solve problems, then apply today to join our Billing Team.  Training classes start soon, so don't delay.Every day you'll work with some of our most important information to make sure it is accurate so everything is processed correctly for our customers, the first time.  Your attention to detail, passion for numbers and detective skills will be invaluable as you support our mission to help people lead healthier lives.  As you should expect from a Fortune 14 organization, you'll have abundant opportunities to pursue training and learning experience that drive new career opportune and personal achievement. We are creating win-win situations for our members, our partners and the people on our team.  And that's what makes this an opportunity to do your life's best work. (SM)As an Associate Billing Representative, you will work by phone or correspondence to gather information and generate accurate billing statements to our customers for their insurance premiums.   This is an excellent opportunity for someone with office experience who is interested in moving into a new area while learning additional skills.This position is full-time (40 hours/week) with our site operating from 8:00 am to 4:30 pm Monday - Friday.  It may be necessary, given the business need, to work occasional overtime and/or weekends or holidays. Our office is located at 7440 Woodland Drive, Indianapolis, IN 46278.Primary Responsibilities:Interact and educate customers/payers on premium payment options, billing information (e.g. where to send payment, when invoices are due; information contained on invoices) and/or service as appropriateReceive billing issues/information (e.g. enrollment, contract language, pricing; explanation of medical benefits) and gather relevant data to resolveGenerate and/or distribute reports and documentation (e.g billing statements) to external customers/payers to inform them of premium balancesCall or correspond with customers to verify data, inform them of billing problem/issue finding and resolution or outstanding balance and required payments as appropriateComplete required documentation through internal or external correspondence while also ensuring correct and timely input for various software applications

Required Qualifications:Minimum 1 year Customer Service Representative (CSR) experience or 1 year experience in an office setting, call center setting or phone support  role A minimum education level of a high school diploma or GED; or 10 years of equivalent working experience Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programsAbility to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Consistent attendance with ability to meet work schedule including the required training periodSuccessful completion of the UnitedHealth Group new hire training and demonstrated proficiency requiredThere are several steps in our hiring process - it’s a thorough process
because we want to ensure the best job and culture fit for you and for us. In
today’s ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history, certifications
and application/job questions). Once you submit your resume, you'll receive an
email with next steps. This may include a link for an  on-line pre-screening
test(s) (or what we call an assessment) that we ask you to complete as
part of our selection process.  You may also be asked to complete a digital
video interview, but we will offer full instructions and tips to help you. After
you have completed all of these steps, you can check on the status of your
application at any time, but you will also be notified via e-mail. http://uhg.hr/OurApplicationProcessCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: billing, claims, medical claims, healthcare claims,  office, UnitedHealth Group, UnitedHealthcare,  training class, customer service representative, customer service, CSR, Data Entry, adjustments, phone support