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Hours Full-time, Part-time
Location Lincoln, NE
Lincoln, Nebraska

About this job

CHI Health is a regional health network with a unified mission: nurturing the healing ministry of the Church while creating healthier communities. Headquartered in Omaha, the combined organization consists of 15 hospitals, two stand-alone behavioral health facilities and more than 150 employed physician practice locations in Nebraska and southwestern Iowa. More than 12,000 employees comprise the workforce of this network that includes 2,820 licensed beds and serves as the primary teaching partner of Creighton University's health sciences schools. In fiscal year 2014, the organization provided a combined $149.3 million in quantified community benefit including services for the poor, free clinics, education and research. With locations stretching from Kearney, Neb. to Missouri Valley, Iowa, the health network is the largest in Nebraska and serves residents of Nebraska and southwest Iowa. For more information, visit online at CHIhealth.com.

Job Summary:

This position works under the supervision of the Supervisor, Nurse and Virtual Nurse and reports to the Director. The Virtual Tech provides support for the direct management of the patient's environment and activities of daily living under the direct supervision of the Registered Nurse.

The Virtual Tech also performs general clerical duties including contributing to maintenance of the patient record, accurate patient charges and additional responsibilities as delegated by the Virtual Nurse including hands-on components of the admission and discharge process. The Virtual Tech will provide assistance with trouble shooting of video technology in the patient room.

Essential Duties:

* Participates in patient's immediate environment.

* Participates in patient nutrition.

* Prepares patient rooms for admission.

* Informs patient of the Virtual Care processes and introduces the Virtual Nurse.

* Participates in patient's activities of daily living and provides clinical support within level of preparation.

* Demonstrates the knowledge and skills necessary to provide care based on the physical, psychosocial, safety and related criteria appropriate to the age of the patients served.

* Works directly with patient in planning and implementing patient's activities of daily living including but not limited to: bathing, hygiene, ambulation, transporting, pre- and post-op care, and dismissal functions to promote and maintain health.

* Adheres to Nursing Structure and Process Standards and the patient's plan of care in providing patient care.

* Performs selected procedures and treatments.

* Orients the patient and family to the room, department, policies, schedules and Virtual Nurse processes.

* Assists the Nurse/Virtual Nurse to maintain observations of patients by anticipating and responding to patient needs and processing call lights.

* Ensures that the Nurse/Virtual Nurse remains informed of patient status and activities, working together in a team fashion.

* Documents routine elements of care in the medical record.

* Collects and documents patient data.

* Maintains patient confidentiality.

* Provides orientation for the patient to the Virtual Nurse processes and assists in answering questions about the project.

* Provides additional assistance to the Virtual Nurse in troubleshooting audio-visual equipment.

* Provides educational and written materials to the patient under the direction of the Virtual Nurse.

* Participates in the patient discharge as directed by the physician and Virtual Nurse.

* Customer Service:

* Receives, greets and directs patients, family members, clients, visitors and physicians in a positive and conscientious manner adhering to our Embrace the Spirit standards and behaviors. Problem-solves, offers and give assistance as needed.

* Acknowledges internal and external customers with eye contact and a smile.

* Phones are answered promptly with a friendly voice using a proper greeting.

* Demonstrates ability to prioritize, organize and effectively handle multiple tasks and interruptions in a positive manner.

* For secured areas, adheres to unit specific security policies.

Additional Job Functions for Virtual Tech:

* Maintains patient's medical records.

* Coordinates admission communication process including bed placement, admit discharge transfer, death data and physician personal order sets.

* Scans physician orders, progress notes and additional discharge information as needed to the Virtual Nurse.

* Requests medical record from Health Information Management.

* Maintains patient chart with appropriate orders, progress notes, and nursing forms. Makes sure all forms within the patient's chart are labeled with the correct patient information. Scans/faxes all pertinent information including progress notes to the Virtual Nurse.

* Accurately and timely files and purges patient reports as they are received from other departments according to the prescribed process.

* Obtains a signed release of information form from the patient, when requesting patient information from a physician's office or another medical facility. Faxes the release form to Health Information Management and the original form is to be placed in the chart under the Admin tab.

* Makes appropriate copies of current chart to go to the receiving facility or agency when a patient is transferred to another facility or home health agency.

* Sends copy of the patient transfer form and discharge med list to the appropriate physicians.

* Tears down patient dismissal charts according to universal procedures. Places the dismissal chart along with the patient's old medical record in the Health Information basket.

* Obtains daily patient computer reports from Data Processing or the printer. Removes temporary reports and places current reports on the patient's chart.

* Thins medical record charts according to universal procedures.

* Accurately and expeditiously processes physician orders in the electronic record, scanning all orders to pharmacy, including all progress notes. Calls appropriate departments for STAT testing.

* Responsible for patient charges.

* Compares the current patient list with the computer census at the beginning of the shift. Maintains an accurate log of the nursing unit's daily admissions, dismissals, and transfers. Compiles new unit 24-hour census sheet daily.

* Calls medical supply companies to obtain or discontinue equipment for patient's current needs.

* Participates in the charge audit process.

* General Clerical/Secretarial responsibilities.

* Serves as the communication coordinator of the nursing unit. Answers unit telephone and patient call lights. Relays messages to appropriate staff members. Updates the Virtual Nurse on appropriate discharge and admission information.

* Greets physicians/patients/visitors and answers their questions; directs them to areas within the Medical Center.

* Calls to set up outpatient testing upon discharge.

* Maintains an inventory of current patient chart forms used within the Medical Center. Maintains a supply of patient chart forms and packets on the unit and current physician order sets.

* Maintains and orders clerical supplies for the nursing unit.

* Orders medical supplies for the nursing unit as needed.

* Sorts and distributes unit's mail to appropriate staff members' mailboxes.

* Staples patient care summary reports and nursing report sheets.

* Places nursing assignments and updates patient information in the nurse call system.

* Keeps the patient label supplies adequate and updated.

* Performs other duties as assigned by Director/Supervisor.

* Serves as a resource person to other staff members.

Hours: 12 hour shifts, every third weekend, holiday commitment.

KNOWLEDGE/SKILLS/ABILITIES:

Qualifications

Education:

High school graduate or equivalent, preferred.

Licensure/Certification:

Must be licensed as an EMT in Nebraska or a CNA on the Nebraska Nurse Aide Registry or listed as an EMT on the National registry.

BLS or BLS instructor certification is required upon hire. Acceptable credentialing bodies and certifications include the following: American Red Cross: CPR/AED for the Professional Rescuer and American Heart Association: Basic Life Support for Healthcare Providers.

Experience/Pre-Requisites:

Prior EMT/CNA or hospital experience preferred.

Must be able to work from verbal or written instructions and uses judgment for routine situations.

Consistently adheres to and demonstrates our Core Values of Reverence, Integrity, Compassion and Excellence.

Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CB