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Beverage Server | Part Time | HCVR - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Murphy, NC Murphy, North Carolina |
About this job
All Harrah's employees are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. Employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.
Job Description:
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
* Work in an assigned area, such as a dining room or lounge and pleasantly takes beverage orders form guests
* Provide fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
* Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared
* Present the beverage to the guest
* Present checks to the guest, accepts payment and gives change when necessary
* Utilize "server banking" to complete alcohol sales
* Must work events in the Entertainment area as needed
* Maintain a clean station at all times
* Answer questions about Harrah's facilities and services
* Explain and encourage Total Reward participation
* Provide fast, friendly service to customers
* Acknowledge and respond to customers immediately
* Learn and greet customers by name
* Invoke service recovery as needed
* Pick up trash, glasses, and litter in or out of work area
* Keep errors to a minimum
* Anticipate customers' needs
* Seek coaching to improve performance
* Monitor guest consumption of alcohol and intervenes as needed according to guidelines
* Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board and/or NC ABC
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
MINIMUM QUALIFICATIONS:
* High school diploma or GED required
* Six months prior customer service experience preferred
* CARE certified
* Must be a minimum age of 21
Must demonstrate the following essential knowledge and skills:
* Excellent customer service and communication skills required
* Excellent interpersonal skills
* Willing to learn and be adaptable
* Attention to detail/observant
* Documented teamwork behaviors and attitudes
* Neat, professional appearance with excellent personal hygiene
* Must be able to complete cash and charge transactions
* Must be familiar with tray service
APPEARANCE REQUIREMENTS:
Overall Guidelines (applied equally to male/female):
* Appearance: Must maintain Personal Best image portrayed at time of hire
* Jewelry, if issued, must be worn. Otherwise, tasteful and simple jewelry is permitted; no large chokers, chains or bracelets
* No faddish hairstyles or unnatural colors are permitted
Males:
* Hands and fingernails must be clean and nails neatly trimmed at all times. No colored polish is permitted
* Eye and facial makeup is not permitted
* Shoes will be solid black leather or leather type dress style
Females:
* Hair must be teased, curled, or styled every day you work
* Stockings are to be of nude or natural color consistent with employee's skin tone; no runs in stockings
* Nail polish can be clear, white, pink or red color only. No exotic nail art or length
* Makeup (face powder, blush and mascara) must be worn and applied in complimentary colors. Lip color must be worn at all times
* Shoes will be basic black pumps with 1-inch minimum heel height and closed heel and toe
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Must be physically mobile with reasonable accommodations
* Must be able to respond to visual and aural cues
* Must be able to read, write, speak and understand English
* Must be able to operate in mentally and physically stressful situations
* Must be able to lift and carry up to 25 pounds constantly
* Must have the ability to frequently reach above and below the shoulder, stand and walk for up to four hours wearing one inch (minimum height) heels
* Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
* Must be able to bend, stoop and twist when serving beverages
* Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
* Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.12.15
Job Description:
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
* Work in an assigned area, such as a dining room or lounge and pleasantly takes beverage orders form guests
* Provide fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
* Present the beverage order to the bartender and writes check properly while waiting for the beverage to be prepared
* Present the beverage to the guest
* Present checks to the guest, accepts payment and gives change when necessary
* Utilize "server banking" to complete alcohol sales
* Must work events in the Entertainment area as needed
* Maintain a clean station at all times
* Answer questions about Harrah's facilities and services
* Explain and encourage Total Reward participation
* Provide fast, friendly service to customers
* Acknowledge and respond to customers immediately
* Learn and greet customers by name
* Invoke service recovery as needed
* Pick up trash, glasses, and litter in or out of work area
* Keep errors to a minimum
* Anticipate customers' needs
* Seek coaching to improve performance
* Monitor guest consumption of alcohol and intervenes as needed according to guidelines
* Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board and/or NC ABC
* Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Qualifications:
MINIMUM QUALIFICATIONS:
* High school diploma or GED required
* Six months prior customer service experience preferred
* CARE certified
* Must be a minimum age of 21
Must demonstrate the following essential knowledge and skills:
* Excellent customer service and communication skills required
* Excellent interpersonal skills
* Willing to learn and be adaptable
* Attention to detail/observant
* Documented teamwork behaviors and attitudes
* Neat, professional appearance with excellent personal hygiene
* Must be able to complete cash and charge transactions
* Must be familiar with tray service
APPEARANCE REQUIREMENTS:
Overall Guidelines (applied equally to male/female):
* Appearance: Must maintain Personal Best image portrayed at time of hire
* Jewelry, if issued, must be worn. Otherwise, tasteful and simple jewelry is permitted; no large chokers, chains or bracelets
* No faddish hairstyles or unnatural colors are permitted
Males:
* Hands and fingernails must be clean and nails neatly trimmed at all times. No colored polish is permitted
* Eye and facial makeup is not permitted
* Shoes will be solid black leather or leather type dress style
Females:
* Hair must be teased, curled, or styled every day you work
* Stockings are to be of nude or natural color consistent with employee's skin tone; no runs in stockings
* Nail polish can be clear, white, pink or red color only. No exotic nail art or length
* Makeup (face powder, blush and mascara) must be worn and applied in complimentary colors. Lip color must be worn at all times
* Shoes will be basic black pumps with 1-inch minimum heel height and closed heel and toe
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
* Must be physically mobile with reasonable accommodations
* Must be able to respond to visual and aural cues
* Must be able to read, write, speak and understand English
* Must be able to operate in mentally and physically stressful situations
* Must be able to lift and carry up to 25 pounds constantly
* Must have the ability to frequently reach above and below the shoulder, stand and walk for up to four hours wearing one inch (minimum height) heels
* Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
* Must be able to bend, stoop and twist when serving beverages
* Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
* Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 1.12.15