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Merchant Services - Sr. Client Implementations Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Wilmington, DE Wilmington, Delaware |
About this job
Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Chase Commerce Solutions is the global payment processing business for JPMorgan Chase & Co. Commerce Solutions is the world's leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2015. Chase Net is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Commerce Solutions is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Chase Commerce Solutions Implementation Managers are responsible for leading and coordinating all aspects of the implementations life cycle of Chase Net, Chase Pay and Acquiring products. The Chase Commerce Solutions Implementations team is seeking employees who will have responsibility for customer journey through the implementation of new clients, specifically the top 300 clients in the US. The Implementation Manager is responsible for the management of several simultaneous highly complex, large scale projects with constant executive level updates and reporting.
Core Responsibilities:
* Be the central point of contact for all activities with the client.
* Manage clear expectations and understanding, internally and externally with the client, by establishing clear timelines and managing documentation requirements
* Exhibit ownership of on-boarding experience and client satisfaction
* Ownership of internal communication and status updates
* Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
* Demonstrate creative problem solving and solid judgment/decision making
* Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
* Diligent awareness of risks in our processes in a timely manner
* Ownership, escalation and resolution of risk issues when they occur in a timely manner
* Demonstrate strong controls and risk management as we manage the change to the client and to Chase.
* Manage activities through heavy phone work with clients and business partners
Required Qualifications:
* 5 Years of relevant experience, preferred client facing with senior leaders.
* Project Management experience, including the use of project plans and issue logs
* Time management and organizational skills
* Strong verbal and written communication skills
* Strong presentation and negotiating skills
* Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
* Strong technical aptitude pertaining to Treasury Management products
* Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
* Some travel may be required (less than 25%) to visit clients
Preferred Qualifications:
* Acquiring / Processing and other Fin Tech experience and knowledge
* Operations and Customer Service experience
* PMI Certification or other Project Training
* Proficient in various desktop and internet based applications
* BA/BS degree
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Chase Commerce Solutions is the global payment processing business for JPMorgan Chase & Co. Commerce Solutions is the world's leading merchant acquirer with nearly $1 trillion in annual transaction volume in 2015. Chase Net is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Commerce Solutions is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.
Chase Commerce Solutions Implementation Managers are responsible for leading and coordinating all aspects of the implementations life cycle of Chase Net, Chase Pay and Acquiring products. The Chase Commerce Solutions Implementations team is seeking employees who will have responsibility for customer journey through the implementation of new clients, specifically the top 300 clients in the US. The Implementation Manager is responsible for the management of several simultaneous highly complex, large scale projects with constant executive level updates and reporting.
Core Responsibilities:
* Be the central point of contact for all activities with the client.
* Manage clear expectations and understanding, internally and externally with the client, by establishing clear timelines and managing documentation requirements
* Exhibit ownership of on-boarding experience and client satisfaction
* Ownership of internal communication and status updates
* Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
* Demonstrate creative problem solving and solid judgment/decision making
* Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
* Diligent awareness of risks in our processes in a timely manner
* Ownership, escalation and resolution of risk issues when they occur in a timely manner
* Demonstrate strong controls and risk management as we manage the change to the client and to Chase.
* Manage activities through heavy phone work with clients and business partners
Required Qualifications:
* 5 Years of relevant experience, preferred client facing with senior leaders.
* Project Management experience, including the use of project plans and issue logs
* Time management and organizational skills
* Strong verbal and written communication skills
* Strong presentation and negotiating skills
* Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
* Strong technical aptitude pertaining to Treasury Management products
* Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
* Some travel may be required (less than 25%) to visit clients
Preferred Qualifications:
* Acquiring / Processing and other Fin Tech experience and knowledge
* Operations and Customer Service experience
* PMI Certification or other Project Training
* Proficient in various desktop and internet based applications
* BA/BS degree
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