Program Management - Patient Access Programs, UBC - Full-time / Part-time

Schedule: Full-time

Job ID: 1700000D

UBC is a team of 2,000+ employees doing great work in three key service areas: Clinical & Late Stage, Safety & Risk Management, and Commercial services. We lead the market in providing integrated, comprehensive clinical, safety, and commercialization services for pharmaceutical and biotechnology companies.

Our Program Management team leads the way in serving our clients efficiently and in a meaningful way.

As a leader of a UBC Patient Access Program, you will :

Essential Functions:

• Manage program(s) per the scope of work, program, and standard operating procedures within the contracted budget.

• Manage day-to-day activity of the program operation, including supervision of staff. 

• Develops the team of front line employees assigned to the program(s). 

• Monitor program statistics and metrics. 

• Resolve complex cases.

• Participate in interviewing prospective employees, evaluating current employees, and train employees as needed. 

• Develops current employees and tracks their compliance to quality, service, and production standards.

• Works with (Sr.) Manager to develop and communication strategic business work plan goals.

• Assist with the analysis and writing of client reports and other deliverables. 

• Assist with presentation of program information to internal and external customers.

• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.

Scope of Job:

Position may manage a small program with minimal client interface or multiple programs with little client interface.  Provides direction, coordinates and supervises the activities of business support, technical support or production team at entry level exempt and/or at nonexempt levels using established policies and procedures   Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors and managers   Work is reviewed for soundness of judgment and overall quality and efficiency

Knowledge and Abilities:

• Strong focus on book of business client satisfaction and client retention results;

• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency;

• Highly developed written communication and documentation skills to develop project educational materials, program specific procedures, product tools, and other services – related to collateral;

• Networking and client interfacing skills to cultivate and manage relationships;

• Strong analytical skills; Ability to analyze information and target trends;

• Organize people and systems to achieve goals

The information submitted will be an expression of interest for the above stated program.  This is not a job application.  In order to be formally considered, please apply to a specific open requisition.