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Hours Full-time, Part-time
Location Phoenix, AZ
Phoenix, Arizona

About this job

Position Description:

 
Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
 
If you want to achieve more in your mission of healthcare, you have to be really smart about the business of healthcare. Challenge yourself, your peers, and our industry by shaping what healthcare looks like and doing your life's best work.
In the role of Supervisor, your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.
Primary Responsibilities:


Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives
Set priorities for the team to ensure task completion and performance goals for the team are achieved
Coordinate work activities of team with other supervisors, managers, and departments
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews 
Identify and resolve operational problems using defined processes, expertise, and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation 
Positions in this function contact customers to determine reason for payment delinquency.
Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments.
Handles unresolved inquiries/issues.
Responsible for developing, implementing, maintaining and managing organization policies on collection practices.
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
Impact of work is most often at the team level

Requirements

Required Qualifications:


High School Diploma/GED
4+ years Healthcare Billing or Healthcare Collections experience in a Provider setting
Understanding of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
Experience with Microsoft Applications (Excel - create and modify spreadsheets, Outlook - send/receive emails, manage calendar)
1+ years’ experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance 
 Preferred Qualifications:

 


Associates Degree (or higher)
Lead or Supervisory experience
Medi-Cal and Managed Medi-Cal knowledge
DNFB (Discharged Not Final Bill) knowledge
Clean Claim Rate knowledge 
Soft Skills:



Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Strong Communication in both written and spoken form is vital
Healthcare isn’t just changing. It’s growing more complex every day: ICD-10 Coding replaces ICD-9; Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities. 

 

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.

 

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:  billing, claims, medical claims, healthcare claims, office, UnitedHealth Group, Optum, customer service representative, customer service, adjustments, phone support, Supervisor Billing, Phoenix, Arizona, Patient Revenue Cycle Applications