Instructional Designer – Eden Prairie, MN - Full-time / Part-time

Here at UnitedHealth Group, you're expected and empowered to be your best, to grow and to develop your skills. Join us and help people live healthier lives while doing your life's best work.(sm)
 
Positions in this family are involved in assessing training and organizational development needs, developing training programs, and / or conducting training sessions
 
Positions in this function are responsible for conducting training needs analysis for the business and developing all training materials, communications and activities to meet the organization's job/role requirements. Involves conducting ongoing evaluations and assessments to ensure effectiveness of programs and recommending / implementing modifications as necessary. May work with SMEs to obtain training content. May include design and development of online and web-based training materials.
 
Primary Responsibilities:

Engage / collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
Research / analyze data needed to identify / confirm business issues (e.g., quality data, production data)
Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation)
Conduct audience analysis (e.g., target audiences, current skills, performance gaps, special needs, prior knowledge, attitudes)
Identify and communicate potential challenges / obstacles to successful business outcomes (e.g., leadership buy-in, timing, cost, scope, change management, technology requirements, incentives)
Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process / procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure)
Develop project plans for design / development of identified solutions (e.g., in-scope / out-of scope elements, timeframes, resources, roles / responsibilities, priorities, cost estimates, feasibility analyses, risks / assumptions)
Apply principles of adult learning and training best practices to create effective and innovative training design solutions
Research / identify appropriate delivery approaches / media / methodologies (e.g., ILT, eLearning, webinar, virtual training, social media) and obtain required approvals
Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
Create high-level organizational structure and scope of training content (e.g., content outlines, storyboards, sequence)
Identify and document resources needed to deliver training solutions (e.g., classroom resources, system resources, supplies)
Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training (e.g., to account for potential changes to organizational structures, systems, processes, procedures)
Document and communicate training design decisions (e.g., design documents, training approaches / blueprints)
Obtain/confirm required licenses / copyright approvals for training materials, as needed
Develop appropriate learning activities based on training designs and learning objectives
Write scripts / talking points for learning activities (e.g., trainer, audio, video, case studies)
Write supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, handouts, job aids, trainer / learner guides, audio/visual aids)
Leverage / modify existing training solutions to meet current needs (e.g., updates, revisions, re-purposing for new audiences)
Develop learning assessments for use before or during training delivery (e.g., scenarios, case studies, questions, quizzes, knowledge checks)
Develop tools / resources for evaluating / measuring post-training learning effectiveness (e.g., surveys, interviews, focus groups, observations checklists)Obtain stakeholder approval / sign-off of training designs

Accountabilities:

Uses pertinent data and facts to identify and solve a range of problems within area of expertise.
Investigates non-standard requests and problems, with some assistance from others.
Works exclusively within a specific knowledge area .
Prioritizes and organizes own work to meet deadlines.
Provides explanations and information to others on topics within area of expertise.

Technical Knowledge of:

Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g., Articulate, Captivate, MS Office Suite, Flash, Adobe Suite, SnagIt, DreamWeaver, LMS, WebEx, video development)

Required Qualifications:

High school diploma / GED
2+ years of experience designing Web-based training in a corporate environment
2+ years of experience working in an instructional design role
Proven experience with Articulate, Captivate, MS Office Suite, Adobe Suite, SnagIt, Camtasia, LMS, WebEx, video development or equivalent online learning development tools
Experience with incorporating multiple media elements in to learning programs including audio, video, animation, simulation, and self-developed graphics
Experience in conducting learning analysis
Experience in building engaging, effective online and / or blended learning programs and tools using current and successful strategies
Process mapping / documentation experience
Intermediate Microsoft Word and PowerPoint
Preferred Qualifications:

Intermediate skills with Microsoft Excel and Visio
BA / BS degree in training or related field
SharePoint 2013
1+ years of experience conducting classroom training and / or seminar / workshop topics
Proven ability to produce quality results using rapid development models and tools
Experience creating processes, guidelines, and procedures for training organizations
Prior experience supporting claims, insurance, and / or medical billing organizations
Experience working within large matrix organizations with international business partners
Strong analytical skills, attention to detail, problem-solving and fact-based decision making abilities
Strong time management, planning skills
Very creative and looking for an opportunity to apply this creativity in the form of interactions, media inclusion and motivation strategies to produce unique and successful learning programs
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Demonstrates effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
Ability to deal with Ambiguity (write content on topics you are not the expert, leverage development and escalation process(s), SMEs, process documents etc…. for content and media)
Dynamic verbal and written communicator, create and maintain a collaborative work environment with critical business partners, ability to garner the buy in of multiple areas
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Instructional design, online learning, e-learning, e leaning, elearning, adult learning, curriculum developer, Addie, analytical, design, development, implementation, evaluation
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