Manager of Audits - Full-time / Part-time

Position Purpose:
The Manager of Audits will conduct internal compliance audits to test existing controls, guidelines and process functions, to assess accuracy, speed and the existing effectiveness of work processes and controls for the entire Home Services Organization. This individual will analyze the fundamental components related to the Audit process, map out course corrections, then determine the most effective means of communicating corrections to the organization. This individual will ensure maximum efficiency and accuracy of work from their team to meet all deadlines and to ensure that data integrity is maintained. The manager will develop plans for training, quality reviews, implementing process improvements, developing metric reporting, and setting strategic direction. The incumbent is also responsible for the oversight of the coaching, teaching and training of all associates responsible for the audit process to ensure that they can provide optimum customer service levels to all Home Services business leaders. The Manager of Audits will identify risk and make recommendations for workflow process improvement and provide appropriate control solutions for flaws, problems or weaknesses.


Major Tasks, Responsibilities & Key Accountabilities:

• 25%-Create strategy for Provider Support and compliance teams by providing recommendations for team development, and workload. Continually seek industry standards for best practices and actively driving business requirements for system development
• 25%-Partner with Install Merchants and Field teams to properly manage Compliance/ Provider Support workload. Build strong working relationships with these stakeholders to provide excellent customer service.
• 20%-Determine goals, direction, and action plans necessary to maximize short-term and long-term success of projects in department. Manage daily operations, workload, request tracking, team metrics, quality reviews, project plans, data integrity projects, scheduling, performance reviews, etc. of Provider Support and Compliance teams.
• 10%-Monitor third party vendors and outside legal firm to ensure quality compliance processing and reporting. Build and manage metric reporting database to monitor daily team activities, data activities, error rates, cycle times, etc.
• 10%-Manage adjudication process for badging process. Ensure all stake holders are properly notified. During decisional process
• 10%-Actively seek and implement technology and processes to improve manual processes and quality of business

Nature and Scope:
This position reports to Sr. Manager

Environmental Job Requirements:
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time.Standard Minimum Qualifications:

• Must be eighteen years of age or older.
• Must pass the Drug Test.
• Must pass Background Check.
• Must pass pre-employment test if applicable.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Work Experience Required: 8

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues – including selection, termination, performance appraisal and professional development of subordinates.

Preferred Qualifications:

• Knowledge and use of Microsoft Office Suite( Word, Excel, Access) as well as Visio and Microsoft Project
• Experience in developing Metric Reporting
• Vendor Management Experience

Knowledge, Skills, Abilities and Competencies:

• Supervisory/management experience
• Data analysis skills
• Meeting facilitation and presentation skills
• Communication, People skills, and Customer Service Focus
• Process Oriented
• Project Management skills