Customer Service Representative (Spanish/English)

We have a major client who has several immediate needs for Bilingual Healthcare Customer Service candidates (Spanish/English & Russian/English)

Our client is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. Their client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals.

RESPONSIBILITIES:

• The main duties include answering and transferring calls (*all the calls are incoming), data entry, scheduling appointments
• Each representative is responsible for entering scheduling information for the client in their in-house reservation system
• Representative interact with customers to provide information in response to transportation.
• Schedule, modify and cancel reservations as requested
• This is a call center environment taking an average of 70-90 calls/day.

QUALIFICATIONS:

• *Bilingual in Spanish or Russian is REQUIRED*
• *Ability to type at least 30 words per minute*
• Ability to answer up to 75 incoming calls per day.
• Ideal candidate: 1+ years of experience in a call center/customer service environment
• High school diploma

ADDITIONAL INFO:

• Full-time (40 hrs/week), Contract-to-Hire opportunity
• MUST take a typing assessment test and pass in order to be considered for an interview
• MUST be open to any shift (8 hours between 6am and 6pm. For example: 6-2:30pm, 7-3:30pm, etc)
• They are looking for candidates to start ASAP.

They are interviewing candidates from on Thursday and Friday (April 27-28) between 10am and 3pm. If you are interested in speaking further about this opportunity, or know someone that would be interested, please call me or forward along my information. Thanks very much and I look forward to hearing from you.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.