Fiscal Services Representative

Job Description

Even if you’re not familiar with our name, you’ve almost certainly heard of our billion-dollar brands like Cadbury, Milka, Prince and Oreo. Developing the world’s favorite snacks, we’re passionate about creating delicious moments of joy for people all around the world. Working at Mondelēz International is all about the power of big - and small.

 

Why big? Because we’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum. We’re ranked #1 in chocolate, biscuits and candy, and #2 in gum. What’s more, we employ over 100,000 people worldwide and market products in around 165 countries. 

 

Why small? We go out of our way to hear everyone’s point of view, and develop local roots wherever we go. It’s this combination of big and small that drives everything we do.

 

For more information, please visit: and .

 

 

Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

As part of the Wilkes-Barre Financial team, the Fiscal Services Representative is responsible for providing world class customer support for a variety of financial applications (Payroll, Vendor Payments etc.) and Fiscal Customer support for Retail and Customer Logistics clients (in excess of 9,000 employees). This position is responsible for providing on an on-going basis, in-depth Fiscal Service support for field Retail/Customer Logistics as well as Wilkes-Barre CSL.  Additionally, the position provides key performance data to the Sales Operations and Strategy group to advance GPS initiatives

Job responsibilities

1 – Perform Application Maintenance in support of GPS application software (Descartes & Sprint).  Job Responsibilities include, but not limited to:

• Wgln update maintenance – GPS software application maintenance related to employee/team and cell phone data

• Geocoding corrections – Lat/Long updates for GPS maps

• Cell phone updates – Employee specific updates to cell phone carrier account

• Successful execution of application is inherent to accurate capture of hours/miles for workload planning and             

• Payroll/T&E accuracy.            

2. Payroll support 

• Work with field management to reconcile discrepancies by verifying hours from Descartes to ADP and IBM (Third Party Vendor). Validating adjustments against hours paid and submitting for payment as needed.

3. Advocacy of GPS software: Position fulfills super user role which facilitates the tactical use of the software by management and Sales Reps/Merchandisers

• Training New Managers – Assist management with GPS website and phone application usage.

• System Enhancements with Third Party Vendor – Work with vendor on possible application enhancements.

• Software testing – Perform User Acceptance testing of GPS website and cell phone application enhancements.

4. At the direction of Team Lead, the position could require Fiscal Service support including vendor payment support (both iPaySmart and COUPA) for branch field locations (including 3PL’s) and payroll facilitation (Nabpay) for field branch hourly payroll.  

The hours for this position are as follows:

Monday / Tuesday Wednesday – 9:30AM to 8:00PM

Saturday – 8:00AM to 4:00PM

Functional Technical Competencies Gained In Role

1 – Knowledge of state specific Pay Rules

2 – Enhanced knowledge of Field Retail & Customer Logistics programs

Internal and external relationships

1. IS

2. Descartes (GPS Third Part Vendor)

3. Retail Field Management (DM / RDR)

4. Customer Logistics (LC / MCL)

5. Procurement

Qualifications