The job below is no longer available.

You might also like

in Dallas, TX

Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Dallas, TX
Dallas, Texas

About this job

Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.The Peer / Family Support Specialist is responsible for working directly with consumers and families upon request, recruiting consumers and families for initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives; collaborating with Care Managers, providers, and community agencies to support consumer access to needed services;  designing and scheduling orientation; creating and implementing a comprehensive ongoing training program with, by and for consumers, families, consumer and family organizations,  providers and staff; implementing specific projects at the direction of the Recovery / Resiliency Manager and creating and maintaining communication with consumers, youth, families, consumer and family run organizations and providers. Primary Responsibilities:Uses his / her own recovery experience and training to assist families and consumers with defining their recovery goals, and developing the skills and knowledge needed for the consumer's recovery.Support the creation of and assist with the implementation of a comprehensive training and education program with peers, families, providers and staff. Assist consumers who are dealing with the most complex and difficult issues, including homelessness, trauma, physical health issues, etc.Establish and maintain strong collaborative relationships with existing consumer and family organizations.Effectively communicate plan information to consumers and consumer operated organizations and with families and family organizations as well as consumer and family rights and responsibilities, in addition to a wide array of other topics including clinical policies, analysis of data and program evaluation.Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency.As directed, serve as a designated member of internal committees and subcommittees.As requested, provide support to family members in making needed appointments.Work with the Clinical Program Director, Clinical Director and the clinical team to implement care coordination when requested, which may include peer support as well as other community - based services designed to stabilize the consumer's condition.Be available to provide direct support to family members of consumers being discharged from 24 - hour care, coordinate peer coaching if available and / or to refer them to a support group.Assist and support consumers and family members with grievance processes.Collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services.Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers and family members of consumers who may benefit from peer support. Participate in treatment planning with consumers and families who request that support.Respond to concerns and questions from consumers and families.If requested, provide information and assistance to consumers who have received a Notice of Action.Work with community agencies along with and / or on behalf of consumers and families.Provide feedback about treatment planning development based on their interactions with other consumers and families.Advocate on behalf of the consumers and families.Provide or coordinate the provision of peer support to consumers and family members at critical points in their treatment process.

Requirements

Required Qualifications:High School Diploma / GED.Must be able to travel at least 50% of the time in the Dallas, TX area to client and / or patient sites;  Other 50% of work is Telecommute from home. First week of training will be required to travel to Houston, TXAccess to reliable transportation that will enable you to travel to client and / or patient sites within a designated area.Ability to facilitate training events.Understanding of the principles of recovery and resiliency model.Experience with Microsoft Word, Excel & Outlook. Word - Create Correspondence and work within templates.  Excel - Data Entry, Sort / filter, and work within tables. Outlook - email and calendar management.Certified Peer Specialist or ability to obtain certification within one year of hire.Preferred Qualifications:Bilingual in English and Spanish.Working knowledge of community resourcesCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before  beginning employment.  Keywords: UHG, Life Coach, Peer Support, Community