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in Sparks, NV
Client Care Coordinator - Full-time
•30 days ago
Hours | Full-time |
---|---|
Location | 594 - 89431 Sparks, Nevada |
About this job
Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care
including care consultations with potential clients and family members, client/CAREGiver
introductions and quality assurance visits with existing clients. They use the consultative sales
approach to determine each individual client’s needs to provide solutions and create a tailored
service plan. They continuously evaluate the plan through a series of ongoing communications
and visits to ensure high quality care, client satisfaction and retention as well as opportunities to
increase service hours.
Primary Responsibilities:
Reflect the core values
Meet with potential clients and family members to discuss their needs and provide solutions
in the form of a service plan.
Conduct Service Inquiries and Care Consultations as needed following the consultative sales
process
Maintain ongoing communication and a consistent follow-up schedule with potential clients
and families who have yet to commit to service.
Work with other team members to coordinate various aspects of a client’s care.
Conduct client/CAREGiver introductions with every new client and with every new
CAREGiver.
Create and maintain client and responsible party records documenting all quality assurance
meetings.
Plan and execute a schedule that ensures each client has at minimum one quality assurance
visit per (month/quarter).
Recognize and pursue opportunities to modify service plans to best support the ongoing needs
of clients through a quality assurance program.
Demonstrate open and effective communication with clients, family members, the franchise
owner, colleagues and CAREGivers, and referral providers/care providers.
Work with clients and their families on the various issues that may arise to ensure they are
getting resolution to issues as well as receiving the services needed.
Demonstrate open and effective communication with the franchise owner, colleagues,
CAREGivers, clients and family members.
Maintain regular attendance at the office to execute job responsibilities.
Adhere to all company policies, procedures and business ethics codes and ensures that they
are communicated and implemented within the team.
Secondary Responsibilities:
Participate as needed in all CAREGiver meetings
Conduct Family Education sessions as needed
Perform any and all other functions deemed necessary
Each Home Instead Senior Care franchise office is independently owned and operated.
Requirements:
College degree preferred
One year experience in home care, health care or senior-related industry required, an
equivalent combination of education and work experience may be considered.
Must possess a valid driver’s license
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by Home
Instead Senior Care
Must demonstrate excellent oral and written communication skills and the ability to listen
effectively
Must have the ability to work independently, maintain confidentiality of information and
meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision making
skills
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards,
practices, policies and procedures
Must demonstrate knowledge of the senior care industry
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office
colleagues, CAREGivers and the community
Must have the ability to present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Excel and Word
Must have the availability to work evenings or weekends as required
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team
The Client Care Coordinator is expected to perform a variety of duties that relate to client care
including care consultations with potential clients and family members, client/CAREGiver
introductions and quality assurance visits with existing clients. They use the consultative sales
approach to determine each individual client’s needs to provide solutions and create a tailored
service plan. They continuously evaluate the plan through a series of ongoing communications
and visits to ensure high quality care, client satisfaction and retention as well as opportunities to
increase service hours.
Primary Responsibilities:
Reflect the core values
Meet with potential clients and family members to discuss their needs and provide solutions
in the form of a service plan.
Conduct Service Inquiries and Care Consultations as needed following the consultative sales
process
Maintain ongoing communication and a consistent follow-up schedule with potential clients
and families who have yet to commit to service.
Work with other team members to coordinate various aspects of a client’s care.
Conduct client/CAREGiver introductions with every new client and with every new
CAREGiver.
Create and maintain client and responsible party records documenting all quality assurance
meetings.
Plan and execute a schedule that ensures each client has at minimum one quality assurance
visit per (month/quarter).
Recognize and pursue opportunities to modify service plans to best support the ongoing needs
of clients through a quality assurance program.
Demonstrate open and effective communication with clients, family members, the franchise
owner, colleagues and CAREGivers, and referral providers/care providers.
Work with clients and their families on the various issues that may arise to ensure they are
getting resolution to issues as well as receiving the services needed.
Demonstrate open and effective communication with the franchise owner, colleagues,
CAREGivers, clients and family members.
Maintain regular attendance at the office to execute job responsibilities.
Adhere to all company policies, procedures and business ethics codes and ensures that they
are communicated and implemented within the team.
Secondary Responsibilities:
Participate as needed in all CAREGiver meetings
Conduct Family Education sessions as needed
Perform any and all other functions deemed necessary
Each Home Instead Senior Care franchise office is independently owned and operated.
Requirements:
College degree preferred
One year experience in home care, health care or senior-related industry required, an
equivalent combination of education and work experience may be considered.
Must possess a valid driver’s license
Knowledge, Skills and Abilities:
Must have an understanding of and uphold the policies and procedures established by Home
Instead Senior Care
Must demonstrate excellent oral and written communication skills and the ability to listen
effectively
Must have the ability to work independently, maintain confidentiality of information and
meet deadlines
Must demonstrate effective interpersonal skills as well as sound judgment and good decision making
skills
Must demonstrate discretion, integrity and fair-mindedness consistent with office standards,
practices, policies and procedures
Must demonstrate knowledge of the senior care industry
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with the franchise owner, office
colleagues, CAREGivers and the community
Must have the ability to present a professional appearance and demeanor
Must have the ability to operate office equipment
Must be patient and congenial on the telephone
Must have computer skills and be proficient in Excel and Word
Must have the availability to work evenings or weekends as required
Must have the ability to perform duties in a professional office setting
Must have the ability to work as a part of a team
Each Home Instead franchise is independently owned and operated.