Senior Business Process Analyst - Telecommute

Be part of something daring and bold and help rewrite the history of UnitedHealth Group! We're changing the landscape of health care with people like you, who really know how to get down to business. When you join us at UnitedHealth Group as a Business Analyst, you will use your sharp business skills to assist in creating, controlling and improving business processes. You will solve complex problems as you serve as a resource to others on your elite team. You will create process design, project implementation, diagnose process improvement opportunities and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement. You'll be in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. You'll be doing your life's best work.(sm)Primary Responsibilities:


Be the business subject matter expert, experienced in business analysis and requirements gathering

Lead process design and project implementation teams in process improvement activities

Lead and manage customer readiness activities and project implementation teams in process improvement activities

Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools

Lead your business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs

Deliver projects on time with the highest quality

Track milestones and deliverables

Conduct analysis on assigned materials and provide recommendations.

Identify and resolve quality problems using defined processes, expertise and judgement.

Program Management Analysts to assist with Quality Roadmap Admin and Project work

Must support a government Service Contract Act (SCA) agreement.
Positions in this function are responsible for end-to-end business process activities - creating, controlling and improving business processes. Leads process design and project implementation teams in process improvement activities. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. This position is also responsible for quality reporting, anlaysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools. May assist in the creation, implementation, and evaluation of Total Quality Management (TQM) programs. May direct design, facilitation, training and evaluation of TQM incentive programs and may oversee quality improvement projects and teams.

Required Qualifications:


Bachelor’s degree in Business, Finance, Health Administration

4+ years of experience in writing business requirements

2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines

Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
Asset Qualifications:


Previous Healthcare Industry experience

Previous Project Lead experience

Understand CMS regulations-Skilled a problem solving, follow-through and resolution

Excellent communication, time/project management, organizational and analytical skills

Strong attention to detail with a focus on accuracy

Strong presentation skills. 
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.