EMR/EHR Applications Support Analyst (Medical Assistant) - Irvine, CA - Full-time / Part-time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
 
As a Tech Support Analyst supporting NextGen EMR, you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, as well as more advanced troubleshooting and support.The purpose of this position is to function as the first point of contact and support for the NextGen application as it relates to the provider community. This role serves to provide application support, troubleshooting, application maintenance, user provisioning and general information to the provider community as well as internal Monarch staff members. Experience supporting the NextGen EMR is highly encouraged.
 
Primary Responsibilities:


Application support services for NextGen EMR
Assesses and interprets customer needs and requirements
Entering service requests (tickets) for all calls received
Troubleshooting service requests that come in via email and/or phone
Identifying solutions to non-standard requests and problems
Solving moderately complex application related problems
Providing timely resolution to many application related errors/issues
Testing functionality of application
Coaching, providing feedback and guiding others
Serving as a resource to others in the IT department
Document and communicate effectively in order to ensure timely resolutions
Working with third-party vendors in order to support the NextGen product
Analyzing technology solutions options and provides feedback to appropriate parties
 

Required Qualifications:


2+ years of EMR / EHR experience
2+ years of experience working directly with end users/clients to provide solutions
Preferred Qualifications:


Experience working with and / or supporting NextGen EMR
Bachelor's Degree Preferred
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Project
Proficiency with MS Visio
Experience working with a ticketing / incident management system
 
What's the first thing that happens when one of the most successful physician groups in Orange County comes together with a global leader in health care? Opportunity. With Monarch HealthCare joining Optum and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. With a vibrant network of hospitals and urgent care centers, we're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(sm)
 
 
 Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
 
 UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
 
Job Keywords: EMR, EHR Application Support Analyst, NextGen, Client support, technical support, Irvine, California, CA, California
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