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Full Time Conceirge/Receptionist - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 935 John Fitch Highway Fitchburg, Massachusetts |
About this job
The Gables of Fitchburg is a 47 unit Assisted Living Community seeking a full time, weekday concierge with a great personality.
Hours are Mon. and Tue. 8a-4p, Wed. 8a-2p, Thur. and Fri. 8a-4p.
Able to complete administrative work under the supervision of the Executive Director.
Applicant must be able to pass CORI background screening.
Duties include but are not limited to:
- Interacting and cultivating a friendly rapport with residents and their families.
- Answering phones in a polite and courteous manner, making sure no one is left on hold for long periods of time.
- Receiving/Delivering Packages
- Sending/Responding to emails
- Assisting Residents within the scope of reception practice.
- Maintains a neat, clean appearance of the front desk office area.
- Helps ensure that needed office supplies are kept on hand or ordered if needed.
- Assists in the submission of resident maintenance work orders.
- Assisting the Marketing Director as needed.
- Greets visitors in a friendly, courteous and professional manner; ensuring and requesting visitors to sign in and out. Provide visitors with directions to apartments. Refers visitors to appropriate staff members or departments.
- Operates a multi-line telephone. Route urgent calls and messages to ensure that messages are promptly received.
- Performs various related clerical duties including: typing brief memos, letters and forms; filing; photocopying; maintaining logs of items in order to support other departments; distributing mail and newspapers to residents; assembling brochure packets and ensuring supplies are available to make packets.
- Serves as a point of contact for residents/families to request special events and or transportation. Is proficient in implementation of emergency procedures for accident, elopement, fire, or other disaster.
- Collaborates with other team members in meeting the needs and desires of residents, families, and other staff.?
- Assist Director with billing, rent receipts, deposits and long term care insurance
Job Requirements:
- Professional Customer Service Etiquette
- Professional Attire
Work Experience/Skills:
- Concierge/Front Desk Experience in a Guest Services setting is preferred
- Knowledgeable in Microsoft Word/Excel
The Gables of Fitchburg is an Equal Opportunity Employer