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Telephone Ops Engineer III - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Greenwood Village, CO Greenwood Village, Colorado |
About this job
Client Reference Code: 185517
JOB SUMMARY
Under minimal supervision, responsible for managing the central office switches deployed by the company. Responsible for performing or providing support for the following functional areas: Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR)/ Time Division Multiplexed (TDM) or packet based such as Voice Over IP soft switches. Resolves the vast majority of telephony network trouble tickets without assistance. Provides troubleshooting assistance to entry level & mid-level switch engineers. Directs the trouble shooting efforts during major outages.
MAJOR DUTIES AND RESPONSIBILITIES
Conducts daily detailed DNHC process for assigned area of responsibility.
Manages all telephony equipment under minimal supervision.
Configures and troubleshoots SS7, ISUP, and SIP unassisted. Assists and coordinates the efforts of other TOE I/II in configuring and troubleshooting SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
Prepares detailed RCA documentation as a post mortem for critical outages.
Leads installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.
Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
Creates mops for other TOE for implementation, review and guides other TOE in mop creation and implementation.
Assists with the trouble shooting efforts during major outages.
Assumes a leadership role during major outages, coordinating not only within the Telephony group but between functional areas.
Assumes a leadership role in all Residential and Business telephony issues.
Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
Documents switch and telephone network architecture.
Assists other TOE in documenting switch and telephone network architecture.
Creates documentation standards and assists and guides other TOE in the implementation of the standards.
Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues, ability to direct IP connectivity trouble-shooting or CCNA and ability to direct trouble shooting efforts.
Supports all core telephony equipment including hardware and software upgrades and maintenance.
Evaluates and plans for core telephony equipment changes and expansions.
Guides and assists other TOE in maintaining, upgrading and deploying core telephony equipment.
Assists in the development of on-going reporting
Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to effectively communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Advanced ability to troubleshoot during outage situations.
Strong working knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
Demonstrated critical thinking during stressful or complex projects.
Valid driver's license with satisfactory driving record within Company required standards.
Education
Bachelor’s degree in Engineering or related field or equivalent work experience.
CCNA/CCIE or other industry certifications
Related Work Experience Number of Years
Wireline, Wireless, or Broadband telephony switch installation or administration 5
Database management and network configuration work experience 5
Telephone Industry Experience 5
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of company products and services
Demonstrated skillset of common word processing, spreadsheet, Presentation, Design software and concepts
Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
WORKING CONDITIONS
Office Environment
May work in:
Network Lab environment
24X7 Network Operations environment
Field Operations environment
Occasional travel as required
Job Code : TWCETC370 Telephone Ops Engineer III Exempt
185517BR
JOB SUMMARY
Under minimal supervision, responsible for managing the central office switches deployed by the company. Responsible for performing or providing support for the following functional areas: Operations, Administration, Maintenance, and Provisioning. Switches may be Constant Bit Rate (CBR)/ Time Division Multiplexed (TDM) or packet based such as Voice Over IP soft switches. Resolves the vast majority of telephony network trouble tickets without assistance. Provides troubleshooting assistance to entry level & mid-level switch engineers. Directs the trouble shooting efforts during major outages.
MAJOR DUTIES AND RESPONSIBILITIES
Conducts daily detailed DNHC process for assigned area of responsibility.
Manages all telephony equipment under minimal supervision.
Configures and troubleshoots SS7, ISUP, and SIP unassisted. Assists and coordinates the efforts of other TOE I/II in configuring and troubleshooting SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
Prepares detailed RCA documentation as a post mortem for critical outages.
Leads installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team.
Understands telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.
Creates mops for other TOE for implementation, review and guides other TOE in mop creation and implementation.
Assists with the trouble shooting efforts during major outages.
Assumes a leadership role during major outages, coordinating not only within the Telephony group but between functional areas.
Assumes a leadership role in all Residential and Business telephony issues.
Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
Documents switch and telephone network architecture.
Assists other TOE in documenting switch and telephone network architecture.
Creates documentation standards and assists and guides other TOE in the implementation of the standards.
Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues, ability to direct IP connectivity trouble-shooting or CCNA and ability to direct trouble shooting efforts.
Supports all core telephony equipment including hardware and software upgrades and maintenance.
Evaluates and plans for core telephony equipment changes and expansions.
Guides and assists other TOE in maintaining, upgrading and deploying core telephony equipment.
Assists in the development of on-going reporting
Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to effectively communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Advanced ability to troubleshoot during outage situations.
Strong working knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)
Demonstrated critical thinking during stressful or complex projects.
Valid driver's license with satisfactory driving record within Company required standards.
Education
Bachelor’s degree in Engineering or related field or equivalent work experience.
CCNA/CCIE or other industry certifications
Related Work Experience Number of Years
Wireline, Wireless, or Broadband telephony switch installation or administration 5
Database management and network configuration work experience 5
Telephone Industry Experience 5
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of company products and services
Demonstrated skillset of common word processing, spreadsheet, Presentation, Design software and concepts
Firm grasp of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)
WORKING CONDITIONS
Office Environment
May work in:
Network Lab environment
24X7 Network Operations environment
Field Operations environment
Occasional travel as required
Job Code : TWCETC370 Telephone Ops Engineer III Exempt
185517BR
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