Technical Service Representative - Seasonal - Full-time / Part-time

Description of Job:

The Technical Support Representative is responsible for resolving technical problems and answering inquiries for customers on heating, camping and accessory product lines. Tasks include successful diagnoses, identification, and isolation of problems based upon reported comments.

Essential Duties and Responsibilities:
Able to interpret service manuals and schematic diagrams to communicate and educate customers on product lines.
Recommends related manufacturing supplies. Must be comfortable to “upsell” customers on related product recommendations.
Provides answers to consumers by identifying problems; researching answers; guiding clients through corrective steps.
Enters orders and RMAs in operating system.
Processes credit card orders through operating system or by processing on internal website.
Responds to customers via email, vendor portals, in-bound and outbound phone calls, or through internal web chat function.
Logs and documents customer call data in Manage Engine software to support requirements of internal Quality program.

There are multiple positions available - FULL-TIME and PART-TIME!

Full-time hours are 8:00am-5:00pm but MUST be flexible as call queue must be completed every day. Rotating Saturdays are expected.

Part-time hours are 10:00am-4:00pm Monday through Friday

Pay is $13.50-$14.50 per hour with OT opportunities.

This is a SEASONAL position starting in July/August lasting approximately until March 2017.

-Client company is a nicotine-free environment.

Education and Experience:
-Associates degree or equivalent
-3 years Customer Service/Technical Service experience preferably in a consumer product organization.

Job Knowledge, Skills and Abilities:
-Beginning to intermediate level skills with Microsoft Office products including Word, Outlook and Excel.
-Strong problem solving and communication skills.