IMMEDIATE FULL TIME Customer Service/Product Support Specialist

Job Details:

Candidates with a minimum of 4 years work experience in customer service for consumer products, manufacturing, or industrial products.
Candidates that have experience multi-tasking
Candidates with experience using MRP or ERP system and MS Excel


ACCOUNTABILITIES: (Based on percentage % TIME -

• Prepare and enter orders, including sample requests, received by phone, mail, fax and portals from customers and field sales representatives.
• Verifying all shipping, billing, pricing and purchase order information. Checking computer 30% generated BOL status report weekly.
• Enter special instruction(s) related to Order and Customer instruction requests; customer code maintenance & notes.
• Incumbent must be able to utilize each facet of our current computer system for order entry.
• Interact with customers, field sales representative(s), production and warehouse order processing personnel, and other headquarter personnel on a regular basis to: 20% resolve problems; obtain information; and provide information relating to the status of an order/order(s); Follow-up with customers/warehouse/sales reps/productmanager(s)/ lab tech/sample room/purchasing and supervisor on order/customer/material related issues.
• Notify purchasing on stock issues (ie: taking more than half their stock or all their stock, no stock and short stock).
• Audit customer purchase orders for pricing, quantity terms of sale, special shipping instructions, etc… Research/enter/question credit issues, short pay and return(ed) 15% material issues.
• Write up/resolve customer complaints.
• Advise field sales representative of the following: shipments which cannot be 10%
• Shipped as scheduled or have been delayed in transit; pricing issues (expired/expiring SPR's; you can notice these by the colors in BUS); short stock/no stock; discontinued products; lead times on required products/material ; customer complaints.
• Carefully review customer purchase orders for pricing quantity, terms of sale, ETA, and Carrier.
• Enter special customer shipping instructions (accessed upon order entry). Notify supervisor of changes of address, additional ship to's, name changes, special instructions. 10%
• Fax credit reference information to new customers, verify information/signature, write up and fax credit reference information to proper vendors and banks, obtain tax exempt forms, submit to accounting dept.
• Interact with Manager, Customer Service, on all new or unusual transactions. 5%
• Operate as a team member on all data entry and order intake, supporting other customer service representatives as necessary. 5%
• Performs other special projects as assigned.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.