Customer Service Representative

Customer Contact Specialist's main area of responsibility is to contact customers to offer goods, services, or information about the status of their unit. Specialists work both independently and in a team setting. This is a fast paced and ever changing environment. Specialists focus on immediate tasks to reach desired levels of production while being able to quickly adapt to policy and process changes. A passing knowledge of computer hardware, data recovery techniques and UPS procedures, while not required, would be helpful.

*Contact Clients in order to communicate the status of their service orders
*Research and provide Client centric solutions to ensure quality a Client experience
*Answers Client inquiries via email, phone or live chat in a professional manner while obtaining all necessary details of their concerns
*Utilize cross functional knowledge of the repair process that includes work completed, parts, warranty, entitlement and shipping in order to efficiently provide customer feedback and address customer concerns
*Effectively communicate verbally and via writing to multiple internal and external departments in reference to work completed, parts, warranty, entitlement and shipping
*Proactively research service tags and maintain departmental database's

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.