Customer Service Call Center Representative

Job Description:

• Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards
• Answers incoming calls and written requests for information from members or providers promptly and accurately
• Composes routine and non-routine correspondence to answer member inquiries that require a written response
• Coordinates with other departments to ensure timely and appropriate responses
• Expedites and resolves complex issues and makes claim adjustments
• Educates others on the product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process
• In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities
• May assist in scheduling and coordinating team activities
• Typically provides input in hiring decisions and performance appraisals
• Handles the highest level of escalated and unresolved calls

Qualifications:

• Computer basics, Navigate through excel
• Customer service
• Call center experience
• Comfortable with being on a phone all day
  
  

Please submit resume to email listed

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.