Enrollment and Eligibility Representative - Duluth, MN

If you're a problem solver, then joining our Enrollment and
Eligibility team may be a great fit.  Training classes start soon, so apply
now. 

Your
problem solving skills can be vitally important in this role as you help us
reconcile eligibility discrepancies, analyze transactional data and make
retroactive eligibility changes. But while we challenge you to raise your game,
we’re here to support and guide you every step of the way. You’ll find a work
environment that places tremendous emphasis on mentoring, training and personal
development. So there you have it. A chance to have significant influence and
impact plus a role that takes you to new levels of performance. This is a job
that can quickly become your life's best work.
(SM)

As
an Enrollment and Eligibility Representative, you will be responsible for
receiving, reviewing, processing, and maintaining new member(s)/group enrollment
information.

This
position is full-time (40 hours/week) Monday - Friday. Employees are required to
work our normal business hours of 8:00am to 4:30pm. It may be necessary, given
the business need, to work occasional overtime or weekends. Our office is
located at 4316 Rice Lake Road, Duluth MN 55811.What are the
reasons to consider working for UnitedHealth Group? Put it all together -
performance based pay, a full and comprehensive benefit program, performance
rewards, and a management team who demonstrates their commitment to your
success.   Some of our offerings include: 

18 days of Paid
Time Off which you start to accrue with your first pay period plus 8 Paid
Holidays
Medical Plan
options along with participation in a Health Spending Account or a Health Saving
account
Dental, Vision,
Life& AD&D Insurance along with Short-term disability and
Long-Term
Disability
coverage
401(k) Savings
Plan, Employee Stock Purchase Plan
Education
Reimbursement - up to $5,250 per calendar year for job-related
coursework
Assistance
Plan
Discounts
Employee
Assistance Program
Employee Referral
Bonus Program
Voluntary Benefits
(pet insurance, legal insurance, LTC Insurance, etc.)
More information
can be downloaded at: http://uhg.hr/uhgbenefits
 
Primary Responsibilities:
Receive paper and electronic enrollment/eligibility
applications for new and/or existing customers; prioritize as
appropriateRespond to member eligibility or group questions and verify
enrollment statusReview enrollment/eligibility submissions to identify any
missing data and to validate information provided; reconcile any
discrepanciesSubmit files to relevant internal teams; provide any
updates/changes/additions to enrollment/eligibility applications as
neededResponsible for inventory control of member and group
transactionsInform customers of enrollment-related policies and procedures;
review eligibility guidelines and enrollment criteria to ensure their
understandingTrack and review files to identify performance gaps,
eligibility/loading errors, etc. and review those items with appropriate
internal teamsIndependently solves problems, acknowledging when assistance
from other departments or supervisor is required

1 year Customer Service Representative (CSR) experience or 1
year experience in an office setting, call center setting or phone support role
preferred, but not requiredAn education level of at least a high school diploma or GED; or
10 years of equivalent working experienceDemonstrated ability in using computer and Windows PC
applications, which includes strong keyboard and navigation skills and learning
new computer programsAbility to navigate a computer while on the phone; ability to
multi-task including ability to understand multiple products and levels within
each productConsistent attendance with ability to meet work schedule
including the required training periodSuccessful completion of the UnitedHealth Group new hire
training and demonstrated proficiency require
 
There are several steps in our hiring process - it’s a thorough process
because we want to ensure the best job and culture fit for you and for us. In
today’s ultra-competitive job market, the importance of putting your best foot
forward is more important than ever. And you can start by completing all
required sections of your application. (i.e. profile, history, certifications
and application/job questions). Once you submit your resume, you’ll receive an
email with next steps. This may include a link for an on-line pre-screening test
that we ask you to complete as part of our selection process.  You may also be
asked to complete a digital video interview, but we will offer full instructions
and tips to help you. After you have completed all of these steps, you can check
on the status of your application at any time, but you will also be notified via
e-mail.http://uhg.hr/OurApplicationProcess
Careers with
UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6
organization that's serving more than 85 million people already and building the
industry's singular reputation for bold ideas and impeccable execution. Now, add
your energy, your passion for excellence, your near-obsession with driving
change for the better. Get the picture? UnitedHealthcare is serving employers
and individuals, states and communities, military families and veterans where
ever they're found across the globe. We bring them the resources of an industry
leader and a commitment to improve their lives that's second to none. This is no
small opportunity. It's where you can do your life's best
work.SM


Diversity creates
a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
 
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.

Keywords: enrollment, claims, medical claims, healthcare claims,
 insurance claims, insurance contracts, office, UnitedHealth Group,
UnitedHealthcare,  training class, customer service representative, customer
service, CSR, Data Entry, phone support