Customer Service Representative

Our client''s customer service representatives play a critical role in retaining their valued customers through quality support and excellent service.

• Full time 8 a.m. to 5 p.m., M-F (Occasional weekend email support)
• Competitive base pay
• Great environment
• Paid training
• Advancement opportunities
• Less than five minutes from BYU/UVU
• After 90 days our clients benefits include: Medical, Dental, Vision, Paid time off, Holiday pay, 401k etc.

Responsibilities:

• Communicate with customers via telephone, email and chat
• Respond to customer inquiries concerning orders, refunds, and products
• Troubleshoot and resolve technical support issues
• Assist with tracking and trend monitoring
• Attempt to retain customers through value building
• Maintain customer records of related activities and orders
• Maintain basic knowledge of products, pricing, promotions, and procedures
• Assist in answering basic questions regarding family history research
• Contribute ideas on ways to improve products and services

Job Requirements:

• Ability to provide excellent customer service and technical assistance
• Exceptional communication skills (oral, written, listening)
• Strong ability to accurately identify and troubleshoot customer questions and concerns
• Ability to multi-task at a computer while interacting with a customer
• Excellent organizational skills
• Ability to work under pressure of deadlines
• Positive, upbeat attitude
• Excellent typing skills (30 WPM minimum)
• Team mentality balanced by the ability to work independently
• Knowledge of PC operations, Windows-based applications and internet applications
• *Knowledge or study of family history research highly preferred.

Education & Experience:

• Minimum 1-2 years customer service or related work experience preferred
• High school diploma or equivalent
• Experience with customer service within a call center highly preferred