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Hours Full-time, Part-time
Location Doral, FL
Doral, Florida

About this job

Operations Leader Americas

Location: Miami, USA

The Company:

We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Every year, we deliver some 215,000 inspections, audits, and lab tests. The Operations team is a place where you can grow your technical and management skills – while helping us bring trust to global trade.

The Job:

Reporting to the Overseas Manager, you will coordinate a team of inspectors and auditors and ensure that service of the highest quality is being delivered to clients.

Your Responsibilities
  • Manage a network of 30 freelance part-time inspectors and auditors in the region: recruit inspectors, map resources and monitor inspector allocation.
  • Manage their performance by providing training, assessments, etc. and create performance-tracking tools.
  • Accountable for overall budget against expenses (travel expenses/freelancer allowances, etc).
  • Supervise various back office operation processes such as samples, tools, and other logistical concerns.
  • Communicate and follow up with customer's requests and claims in the region.
  • Represent AI during meeting with customers and support sales development.
  • Meetings with our customers to understand their expectations and convert it into operational procedures
  • Ensure good relationship with all suppliers and factories where we inspect
The Skills We’re Looking For
  • A relevant experience in International Trade with suppliers and customers present in North and South America and at least 2-3 years interacting with these countries.
  • Exposure to the management of Freelance and Remote employees is a strong plus.
  • Exposure to Quality Control Management is a strong plus.
  • Exceptional interpersonal skills and ability to work with others, building contacts rapidly. Self starter and problem solver.
  • Strong work ethic and the ability to deal with sensitive and confidential information.
  • Either an Associate Degree (Business or Technical) with relevant experience or a Bachelor Degree
  • Fluent Spanish and English.