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Member Services Representative, AA Credit Union Branch Operations
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Fort Worth, TX Fort Worth, Texas |
About this job
Location: AAFCU Headquarters (DFW-AACU)
Additional Locations: None
Requisition ID: 8288
Job Description
American Airlines Federal Credit Union, well known for its financial leadership, innovation and service, has an opening for a Member Services Representative at its branch located in Southlake, Texas. This position will be responsible for responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.
Principal Duties and Responsibilities
* Opens new accounts, sells and processes Credit Union services for new and existing members
* Posts deposits and processes loan payments
* Processes various monetary transactions and maintains account information
* Performs Notary Services as required
* Creates and promotes positive name recognition for the Credit Union
* Works with branch/department managers and leverages cross-selling opportunities
* Researches member inquiries and provides solutions as required in a timely manner
* Maintains awareness of all branch functions and duties to provide proper support and coverage at all times
* Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
* Fosters a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
* May work a rotating Saturday schedule depending on job location
* Performs other duties as assigned
Job Qualifications
Minimum Qualifications
* High school diploma or GED
* Must pass applicable American Airlines pre-hire compliance checks
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)
* The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Preferred Qualifications
* College degree in business, finance, or related area, or equivalent financial services experience
* Previous banking or Credit Union experience
* Previous experience in a service-culture environment
Factors that determine level
* Level of education and/or equivalent, relevant experience
* Proficiency
* Ability to work independently and/or amount of direction needed
* Scope and complexity of work
* Level of authority and latitude in making decisions
Job Qualifications (Continued)
Knowledge, Skills & Abilities
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
* Ability to exercise excellent member service skills
* Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
* Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
* Ability to interact professionally with all employees and members
* Ability to effectively communicate with all levels both verbally and written
* Ability to speak, read, and write Spanish is a plus
* Ability to work independently and with minimal supervision
* Ability to perform basic math calculations and analyze data
* Ability to self-motivate with strong organization skills and capacity for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to sit and/or stand for extended periods of time
* Ability to work varying schedules, including evenings and weekends
* Ability to maintain satisfactory performance and attendance
Additional Locations: None
Requisition ID: 8288
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Credit, Operations Manager, Banking, Credit Union, Finance, Operations
Additional Locations: None
Requisition ID: 8288
Job Description
American Airlines Federal Credit Union, well known for its financial leadership, innovation and service, has an opening for a Member Services Representative at its branch located in Southlake, Texas. This position will be responsible for responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.
Principal Duties and Responsibilities
* Opens new accounts, sells and processes Credit Union services for new and existing members
* Posts deposits and processes loan payments
* Processes various monetary transactions and maintains account information
* Performs Notary Services as required
* Creates and promotes positive name recognition for the Credit Union
* Works with branch/department managers and leverages cross-selling opportunities
* Researches member inquiries and provides solutions as required in a timely manner
* Maintains awareness of all branch functions and duties to provide proper support and coverage at all times
* Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
* Fosters a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
* May work a rotating Saturday schedule depending on job location
* Performs other duties as assigned
Job Qualifications
Minimum Qualifications
* High school diploma or GED
* Must pass applicable American Airlines pre-hire compliance checks
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)
* The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Preferred Qualifications
* College degree in business, finance, or related area, or equivalent financial services experience
* Previous banking or Credit Union experience
* Previous experience in a service-culture environment
Factors that determine level
* Level of education and/or equivalent, relevant experience
* Proficiency
* Ability to work independently and/or amount of direction needed
* Scope and complexity of work
* Level of authority and latitude in making decisions
Job Qualifications (Continued)
Knowledge, Skills & Abilities
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
* Ability to exercise excellent member service skills
* Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
* Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
* Ability to interact professionally with all employees and members
* Ability to effectively communicate with all levels both verbally and written
* Ability to speak, read, and write Spanish is a plus
* Ability to work independently and with minimal supervision
* Ability to perform basic math calculations and analyze data
* Ability to self-motivate with strong organization skills and capacity for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to sit and/or stand for extended periods of time
* Ability to work varying schedules, including evenings and weekends
* Ability to maintain satisfactory performance and attendance
Additional Locations: None
Requisition ID: 8288
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Credit, Operations Manager, Banking, Credit Union, Finance, Operations