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About this job

INTRODUCTION

Provide consulting services for application development support services. As a member of the Business Analysis team, the consultant will undertake duties and responsibilities as a Business Analyst providing analytical support.

The work primarily involves the application support of business functionality on the various systems. The consultant will be responsible for facilitating Joint Application Requirements (JAR) and Joint Application Development (JAD) sessions with customer representatives, developers, testers and other technical staff to ensure the customer’s needs are met. Consultant responsibilities also include ensuring that all work performed under this agreement will comply with clients Information Technology Services Branch (ITSB) policies, standards, procedures, and guidelines. Consultant support activities include providing technical, implementation, and post-implementation release support, performing analysis and development of IT business processes to ensure adherence to sound business process and IT best practices for internal and external customer support and communications. Consultant is to submit to the contract manager a written monthly status report as part of this agreement and provide knowledge transfer to staff before end of contract.

PROJECT SCOPE/TASKS

  • Facilitate Joint Application Development (JAD) sessions with customer representatives, developers, testers and other technical staff to ensure the customer’s needs are being met. 

  • Analyze business scenarios and identify impacts to staff and customers 

  • Document and maintain to-be process flow documentation including business 
activities and diagrams 

  • Conduct training sessions 

  • Ability to work independently and use existing functional design documentation 
and online help documentation to further understand functionality 

  • Excellent communication skills both writing and oral 

  • Submit monthly time-sheets 

  • Prepare weekly status report. 

  • Performs analysis and development of IT business processes to ensure 
adherence to sound business process and IT best practices for internal and 
external customer support and communications. 

  • Attend project, staff, and management meetings as required 

  • Attend change advisory board (CAB) meetings and ensure all enhancements to 
the system are properly documented and evaluated prior to going to CAB 

  • Assist the Enterprise Test Office (ETO) with test scenarios and scripts. 

  • Perform other duties as assigned by contract manager 

MINIMUM QUALIFICATIONS

Senior Technical Specialist/Lead: Functions at the expert level performing analytical work in systems analysis, design, development, installation, implementation, procurement, or technical support duties pertain to specified data processing systems, multifunction office automation systems, microcomputer systems, and/or teleprocessing networks. May act in a lead capacity on complex projects, work independently as a high level technician, or may participate with other analysts on projects of a complex nature or broad scope

  • Five (5) years’ in project work in technical writing to include: development of business requirements, technical requirements, detailed analysis and design documents 

  • Five (5) years’ experience in project work in the BPR arena; at least three (3) years of said experience must have been at a high level both technically and in measure of responsibility. 

  • Five (5) years’ experience in project work in facilitating requirements, analysis and design, and Joint Application Design (JAD) sessions 

  • Must provide services developing, updating, and/or maintaining technical documents (program specs, system documentation, standards, procedure manuals, conversion of existing documentation) and user manuals (Technical Writing). 


DESIRED QUALIFICATIONS

  • Knowledge of Retirement, Health and Financials 

  • Excellent analytical,interpersonal,writing,research,and personal computer skills 

  • Complete understanding of the System Development LifeCycle(SDLC) is highly 
desirable. 

  • Knowledge of data processing concepts and current industry trends and ability to 
apply that knowledge to evaluating business processes for critical IT efforts. 

  • Knowledge of project management practices and principles. 

  • Basic skills in data, performing queries, looking for patterns in data, data modeling, 
designing reports and locating test data 

  • Strong facilitation skills, able to synthesize key points/issues and present to 
stakeholders.