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Chase Merchant Services - Security Product Team - Professional Services Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Tampa, FL Tampa, Florida |
About this job
Job Description:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies
Our Merchant Security Product Team is looking to add a Professional Services Manager focused on enhancing the GTM and customer engagement for our fraud mitigation service.
Our team's mission is simple: protect customer data & mitigate transaction fraud.
The Professional Services Manager will focus on driving the success of our Fraud mitigation platform. The role will support customer sell-in activities and will be responsible for working with our customers to optimize the solution once deployed. The candidate will be customer facing and part of a product management team defining the next generation of security solutions for our merchants.
The Professional Services Manager is a mid-level position and the candidate must have an understanding of product development and management functions, as well as solid knowledge of industry practices. The candidate has full life cycle responsibilities for the assigned products, as well as vendor management, business and technical product management, competitive positioning, marketing concepts, and management of related systems for the product platform.
Responsibilities:
* Own responsibility for a product line, and possess endtoend responsibility for assigned product(s) lifecycle
* Develop strong roadmap and clear path for future product strategy
* Responsible for ensuring comprehensive and holistic requirements including but not limited to;
* Business perspective -- addressing market/merchant needs, capturing additional opportunities for Commerce Solutions and providing vigilant ROI
* Technical perspective -- ensuring proper integration with internal systems, efficient processing flow, future/forward thinking for integration and upgrade methodologies.
* Understand and explain from a technical perspective existing functionality, as well as future requirements, related to the assigned product(s)
* Participate in market research related to assigned product and/or product platform analysis
* Establish, enhance or distinguish product placement within competitive arena.
* Manage all incoming requests and provide data needed to build new products or enhance existing products
* Perform research and determine source of product issues. Work with appropriate resources to ensure timely an accurate resolution
* Organize and coordinate the actual research activities and assist in the resulting documentation of the findings
* Create and update product documentation used internally and externally to support and sell products
* Perform research and document results to create a business case that supports a proposed new product or existing product enhancement. Disburse information internally and externally in support of product initiatives
* Work with project management and development on new product rollouts and product enhancement releases
* Ability to manage a project in lieu of a project manager assignment, in some instances
* Establish market pricing, ensuring that merchants are being billed for all services rendered and monitor/track revenue results
* Work with Marketing to create product marketing collateral. Update and maintain marketing material
* Ensures compliance with all Association and governmental regulations
* Develop business plans, product marketing strategy, and forecasts for assigned product(s) or product line(s)
* Bachelor's degree in business, computer science or related field
* Minimum 5 years of product, project or related experience or equivalent experience in Technology and Product Management
* Experience with technical concepts and working with technical staff is preferred
* Familiarity with technology concepts and systems applied to the assigned products (Point of Sale, Gateway, Front-end processing, Back-end settlement systems, reporting tools, etc.)
* Manage multiple projects at once, meeting deadlines
* Understanding of marketing and product positioning
* Understanding of basic negotiation skills and the ability to sell
* Able to read specs, traces and understand file formats
* Interact effectively and positively with all levels of personnel, partners and vendors
* Continually learn and evolve to meet the current needs of the end user
* Strong, detailoriented skills for planning and organizing
* Ability to apply analytical processes in researching and resolving issues
* Skill in understanding customer needs and providing quality customer service
* Ability to handle conflict well and work efficiently in stressful situations
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Chase Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm's new digital wallet that makes mobile transactions simple, safe and rewarding. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies
Our Merchant Security Product Team is looking to add a Professional Services Manager focused on enhancing the GTM and customer engagement for our fraud mitigation service.
Our team's mission is simple: protect customer data & mitigate transaction fraud.
The Professional Services Manager will focus on driving the success of our Fraud mitigation platform. The role will support customer sell-in activities and will be responsible for working with our customers to optimize the solution once deployed. The candidate will be customer facing and part of a product management team defining the next generation of security solutions for our merchants.
The Professional Services Manager is a mid-level position and the candidate must have an understanding of product development and management functions, as well as solid knowledge of industry practices. The candidate has full life cycle responsibilities for the assigned products, as well as vendor management, business and technical product management, competitive positioning, marketing concepts, and management of related systems for the product platform.
Responsibilities:
* Own responsibility for a product line, and possess endtoend responsibility for assigned product(s) lifecycle
* Develop strong roadmap and clear path for future product strategy
* Responsible for ensuring comprehensive and holistic requirements including but not limited to;
* Business perspective -- addressing market/merchant needs, capturing additional opportunities for Commerce Solutions and providing vigilant ROI
* Technical perspective -- ensuring proper integration with internal systems, efficient processing flow, future/forward thinking for integration and upgrade methodologies.
* Understand and explain from a technical perspective existing functionality, as well as future requirements, related to the assigned product(s)
* Participate in market research related to assigned product and/or product platform analysis
* Establish, enhance or distinguish product placement within competitive arena.
* Manage all incoming requests and provide data needed to build new products or enhance existing products
* Perform research and determine source of product issues. Work with appropriate resources to ensure timely an accurate resolution
* Organize and coordinate the actual research activities and assist in the resulting documentation of the findings
* Create and update product documentation used internally and externally to support and sell products
* Perform research and document results to create a business case that supports a proposed new product or existing product enhancement. Disburse information internally and externally in support of product initiatives
* Work with project management and development on new product rollouts and product enhancement releases
* Ability to manage a project in lieu of a project manager assignment, in some instances
* Establish market pricing, ensuring that merchants are being billed for all services rendered and monitor/track revenue results
* Work with Marketing to create product marketing collateral. Update and maintain marketing material
* Ensures compliance with all Association and governmental regulations
* Develop business plans, product marketing strategy, and forecasts for assigned product(s) or product line(s)
* Bachelor's degree in business, computer science or related field
* Minimum 5 years of product, project or related experience or equivalent experience in Technology and Product Management
* Experience with technical concepts and working with technical staff is preferred
* Familiarity with technology concepts and systems applied to the assigned products (Point of Sale, Gateway, Front-end processing, Back-end settlement systems, reporting tools, etc.)
* Manage multiple projects at once, meeting deadlines
* Understanding of marketing and product positioning
* Understanding of basic negotiation skills and the ability to sell
* Able to read specs, traces and understand file formats
* Interact effectively and positively with all levels of personnel, partners and vendors
* Continually learn and evolve to meet the current needs of the end user
* Strong, detailoriented skills for planning and organizing
* Ability to apply analytical processes in researching and resolving issues
* Skill in understanding customer needs and providing quality customer service
* Ability to handle conflict well and work efficiently in stressful situations
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