Buffalo Wild Wings Cashier/Greeter (Hospitality Team Member) job in Warrington, PA

Company
Buffalo Wild Wings
Job Title
Cashier/Greeter (Hospitality Team Member)
Job Type
Full-time, Part-time
Location
201 Easton Road Suite 118
Warrington, PA 18976

Job Description

JOB PURPOSE:   Any Team Member with a Hospitality job code will be responsible for executing roles required for Greeters, Cashiers, and Server support. The particular roles and duties assigned on a daily basis may shift from day to day and within a shift, based on store needs.  

CORE JOB FUNCTIONS/RESPONSIBILITIES:

The primary purpose of the Hospitality role is to positively represent the Buffalo Wild Wings Brand in the Front of House and to deliver the Ultimate Social Experience for all Guests.  The core job functions are listed below, and represent requirements for these three roles; Greeter, Cashier and Front of House support.   

  • Provide a warm welcome to incoming guests by opening the door and ensuring timely seating
  • Accurately communicate waiting times and maintain timely communication to ensure Guests are kept informed in regards to their seating status
  • Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure a quality Guest experience
  • Notify Guests of specials and promotions and that their server will be with them promptly, and notify servers of new Guests
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
  • Anticipate and respond to guest concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank Guests as they leave and solicit feedback about the quality of service and their personal  experience; invite Guests to return  to BWW in the future for a specific activity or event
  • Provide a warm welcome to incoming guests  whether passing by or stopping at the Cashier area
  • Follow proper phone etiquette and answer the phones according to BWW standards
  • Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
  • Respond to and resolve Guest complaints/concerns
  • Make genuine connections/engage our Guests to ensure a personalized dining experience either in the restaurant or when taking food home
  • Take payments/manage cash drawer
  • Apply menu knowledge to make genuine suggestions to suggestive sell add on items to increase ticket sales
  • Correctly enter takeout and all orders into Point Of Sale system
  • Bag and manage takeout orders, check for accuracy
  • Utilize Takeout Quality sticker to follow through when presenting takeout food orders to guests; show guests the contents of the bag to assure them the order is complete
  • Maintain clean and orderly cashier area; stock with retail sauces, pagers, receipt paper as necessary
  • Thank Guests as the leave and solicit feedback about the quality of service and dining experience; invite Guests to return to BWW in the future for a specific activity or event
  • Assist Servers with running food, pre-bussing and bussing tables. When age criteria is met, assist Servers with drink running and glassware pick-up for rotation back to bar
  • Provide non-alcohol  beverage refills throughout dining room and bar floor tables
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary; maintain window cleanliness as needed
  • Maintain cleanliness, stock and organization of Server side stations; replenish ice and supplies as necessary Support dish machine supply rotation as needed
  • Assist with trash runs as needed
  • Maintain wash and sani buckets throughout dining room and bar during peak hours
  • Help maintain flatware stock and rotation; roll flatware as necessary
  • Anticipate and respond to Guest  concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank Guests as they leave and solicit feedback about the quality of service and their personal  experience; invite Guests to return  to BWW in the future and share news of upcoming events

OTHER JOB FUNCTIONS/RESPONSIBILITIES:

 

  • Assist Front of House Team Members

 

 


 

MAGNITUDE/SCOPE: [Identify areas that can be measured that can provide a reasonable indicator of the position size.]

Knowledge/Skills: [Depth and breadth of knowledge/expertise that is required to accomplish objectives and create value.  Knowledge may be acquired through education or experience]

  • Superior guest service and hospitality skills
  • Knowledge of proper sanitation, food safety, and security procedures
  • Certified in ServSafe Alcohol training through the National Restaurant Association Education Foundation
  • Strong verbal communication and interpersonal skills in order to serve BWWs Guests
  • Skill in time management and organization with excellent attention to detail
  • Ability to take direction and execute team and company objectives
  • Conflict management skills, analytical skills, and high degree of emotional intelligence  in order to recognize and solve problems that come with the position

Freedom to Act: [Degree of autonomy and decision-making latitude in determining work activities and priorities.  Is direction received frequent, regular or occasional?]

 

  • Complies with all standards of operation, department rules, policies, and procedures 

Size and Complexity: [What problems and issues impact the job?  Do solutions typically require consideration of several factors and require coordination or are problems and issues identified by following a set procedure? Does this position have financial responsibility e.g. operating budget or revenue that has direct impact on the Company?]

 

  • Ability to follow specific service time and guidelines while at the same time engaging guests & customizing their experience
  • Ability to maintain a high degree of pace and intensity for an extended period of time
  • Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts

Interaction: [Nature and level of communication expected in the course of engaging key persons and/or groups within the organization]

 

  • WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every guest
  • Work as a contributing member of a team and communicate with management, kitchen staff, and serving staff to ensure effective customer flow
  • Maintain positive working relationships with all Team Members and managers

Key Competencies:

  • Live the Values: Does the right thing in the right way for the right reasons.
  • Show Passion & Commitment: Demonstrates “can do,” positive attitude, passion for organization’s mission, and commitment to achieving goals and celebrates individual and team accomplishments.

External Relationships: [Nature and extent of relationships with outside incumbent’s immediate area that is required to deliver results]

 

  • WOW our guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
  • Ability to positively represent the Buffalo Wild Wings brand within the restaurant

 


 

EDUCATION/EXPERIENCE 

Required

  • Minimum age of 16 years old
  • ServSafe Alcohol Certification; National Restaurant Association Education Foundation
  • Certified in any state, county, or local food or alcohol handling requirements

Preferred

  • Prior experience in restaurant or customer service role

 


 

PHYSICAL DEMANDS:

The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time.  Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers.  This job description is intended to describe the general level of work being performed.  It is not intended to be all-inclusive.              

Additional Info

Minimum Age
18+ years old

Job Industries

Apply Now

Browse similar jobs