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Account Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Mchenry, IL Mchenry, Illinois |
About this job
ADHI is seeking a highly motivated and enthusiastic individual, who is a “closer” to join our Crystal Lake, IL office as an Account Manager. This individual will work in a fast paced team environment for a growing company with vast career opportunities! The Account Manager is responsible for assisting homeowners by providing solutions to close their account with customer confidence and satisfaction with the company. Working as a liason for our homeowner and other departments within the company, this individual will provide excellent customer service by listening well, asking questions, and being able to learn new information quickly. Duties will include identifying and submitting service issues, making account adjustments, and resolve client discrepancies to obtain final payment and help reduce deliquency on the account. The ideal candidate must be positive, focused, and willing to handle a large call volume after completing 90 days of training. Competitive base salary and generous bonus program opportunity!
Essential Functions:
- Confer with customers by telephone, email and letters daily
- Collect open balances and close the account quickly to prevent aging
- Work with other departments to finalize the invoice, resolve service issues, or process payment with the mortgage company
- Resolve customers’ service or billing complaints
- Weekly reporting to Direct Supervisors
Required Skills & Qualifications;
- Experience in High Volume call center/collections preferred
- Basic knowledge of Billing & Collections procedures
- Previous sales experience preferred
- College preferred, but willing to train the right candidate
- Ability to prioritize and manage multiple responsibilities simultaneously
- Advanced experience with Microsoft Office (Word, Excel)
- Excellent verbal and written communication abilities
Compensation & Benefits:
- Starting Salary $38,000+ Based upon experience plus up to an additional $450 a week in bonus!
- Excellent Insurance Benefits: Health, Vision, Dental, Life
- Generous 401k, employer matched
- Full Time Office Position: Monday-Friday 8:30-5 PM- Including one Saturday per month
A family owned business since 2000, American Dream Home Improvement, Inc. (ADHI) is a market leader in the exterior home repair and storm restoration industry. ADHI's mission is to provide unparalleled customer service and representation to all our homeowners and to the insurance industry. ADHI has received several high honors such as being an Owens Corning Certified Platinum Preferred Contractor, as well as the Top Volume Contractor in the country with Owens Corning for the past 3 years in a row. In addition, Roofing Contractors Magazine has placed ADHI as being the #1 residential roofer in Illinois and the second largest residential roofer in the nation. Through our proven system and training, ADHI has become one of the fastest growing construction companies in the nation and for this, ADHI has been recognized by Inc. Magazine. With over 60,000 satisfied homeowners since 2000, ADHI is continuing to change the face of the storm restoration industry. 2017 brings great excitement for the ADHI Family with our biggest expansion yet. The addition of 6 new locations throughout the nation will allow ADHI's Dream Teams to represent homeowners with 20 offices throughout 15 states.
One Team. One, American Dream.