IT Project Coordinator

The IT Services Coordinator primary role is to coordinate and execute technology equipment deployments and installations. The IT Services Coordinator participates in the planning, execution, and facilitation of IT initiatives, New Restaurant Opening (NRO) IT installations, and other projects as assigned.    

1. Project Coordination: Coordinates IT System installations, applications and processes, including working with internal/outside vendors to ensure that delivery and execution of the solution is delivered timely, accurately, and within budget. Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
2. Purchasing: Creates Purchase orders for equipment against project schedules. Reviews, places and tracks purchase order requests, order placements, shipping, including 3rd party vendor equipment and services.
3. Execution of IT System Rollouts: Creates schedules, and executes IT system rollout plans. Works independently and with internal/external partners to facilitate the rollout and training programs to ensure knowledge transfer and knowledge retention of IT solutions. Performs technical support and training aspects of IT system rollouts. Serves as a conduit from the IT Development, IT Support and Operations teams.
4. New Restaurant Openings: Coordinates the IT new restaurant opening actives: Stages IT equipment, coordinates services and support processes, final configurations, installation validation, and support transition.
5. Communication: Proactively communicate, track performance and milestone metrics to IT crewmembers and IT leadership; this includes bidirectional communications to the various functional departments in regards to supporting projects, process changes, issues and deliverables.

• 2-year Technical degree or comparable experience required; 4-year degree preferred
• Previous Help Desk experience preferred
• Previous mid-large scale I.T. Project Management experience; two or more years
• Knowledge of Microsoft environment from an Administrative level
• Knowledge of restaurant POS, camera, and drive thru systems
• Knowledge of Micros POS system at an administrative level preferred
• Experience with staging and deploying hardware
• Experience with managing 3rd party vendors

REQUIREMENTS:

• The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.
• Ability to travel (30 – 60 %) 
• Flexibility to operate during non-standard business hours and weekends, as needed 
• Excellent time management skills 
• Extremely detail oriented 
• Excellent verbal and written communication skills 
• Ability to recognize problems and problem solve in a timely manner 
• Self-manage day to day activities 
• Excellent customer service skills 
• Takes initiative 
• Ability to lift up to 50 lbs.

ADDITIONAL REQUIREMENTS:

Seasoned Judgment - Applies broad knowledge and seasoned experience when addressing complex issues; defines strategic issues clearly despite ambiguity; takes all critical information into account when making decisions; makes timely, tough decisions.
Inspiring Trust - Earns the confidence and trust of others; shows consistency between words and actions; delivers on commitments; produces high-quality work; demonstrates high standards of ethical conduct; protects confidential information; does not omit controversial information or change information to suit others.
Drive for Stakeholder Success - Sets and pursues aggressive goals; drives for results; demonstrates a strong commitment to organizational success; works to do what is best for all stakeholders (customers, equity holders, crewmembers, etc.).
Foster Open Communication - Creates an atmosphere in which timely and high quality information flows smoothly between self and others; encourages the open expression of ideas and opinions.
Professionalism - Consistently treats individuals with dignity and respect, recognizing the importance of cultural differences.  Has and maintains a positive sense of humor and uses humor appropriately.  Embraces, communicates and demonstrates company values and ethics.  Maintains reasonable expectations of self and others when balancing time and performance demands with personal and professional needs.  Continually seeks new and creative approaches to work and solutions to problems.