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in Stoughton, MA

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About this job

ABOUT THE JOB To secure a positive shopping experience for our Customers and provide an attractive day out for the whole family.

YOUR ASSIGNMENT Your main tasks will include:
  • Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded
  • Assist customers in loading merchandise into vehicles and in returning merchandise
  • Retrieve carts from parking areas and ensure that the loading zone remains clear
  • Maintain a balanced cart flow throughout the store/home delivery areas
  • Disassemble AS IS merchandise when required
  • Report inoperable equipment to managers
  • Maintain outside area, ensuring it is fully stocked with twine, etc.
  • Work closely with the furniture pick up and warehouse staff to ensure the integrity of merchandise pulls
  • Complete general routines and ensure housekeeping is of the highest standard.
  • Adhere to inventory control procedures and security policies
  • Demonstrate a good understanding of policies, routines and procedures within your area of responsibility.
  • Communicate to managers any customer issues/concerns that cannot be resolved
  • Promote a safe working environment for fellow co-workers, customer and visitors by reporting any safety hazards, concerns or ideas for improvement.
YOUR PROFILE Your knowledge, skills and experience include:
Knowledge/Experience:
0-6 months of experience in the following knowledge areas:
  • Good customer service, and verbal communication skills
  • Experience in a customer service environment
Capabilities/Motivation:
  • Knowledge and interest in Home Furnishings
  • Effective verbal and written skills in the English language
  • Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
  • Ability to work independently and in groups
  • Basic computer skills
  • Prefer fast-paced, retail work environment Additional Information
Work Location: Fast-paced, deadline driven, high volume retail store
Physical/Mental Demands (Essential Functions): Having the ability to access and observe all areas of the store; to handle multiple and changing priorities/deadlines and moderate stress; to communicate with customers and co-workers and manage conflict; to lift and move 50 lbs (25 kg); to use the PC for extended periods during the shift; to wear PPE (personal protective equipment); and to use small power tools and related equipment.
Physical/Mental Demands (Non Essential Functions): Bending, stretching, reaching, climbing, lifting and wearing required IKEA uniform

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.