Pharmacy Technician - Los Angeles, CA - Full-time / Part-time

Position Description:As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.SMThe Pharmacy Technician is responsible for answering incoming calls / completing outbound calls to / from patients, physicians and pharmacists while ensuring a high level of customer service and maximizing productivity.Positions in this function perform various duties related to the fulfillment of prescription orders. Interprets physicians' prescriptions and creates order, accesses, inputs, and retrieves prescription information from computer system, verifies whether order is reimbursable. Dispenses any or all of the following: unit doses, specialty pharmaceuticals and injectable; may compound medications. Consults with customers, patients and / or physicians regarding use of medications and potential drug interactions. Consultations may be telephonic or in person. Reviews and approves / denies requests for prescription prior authorizations. Pharmacists must have a current license without restrictions and Pharmacy Technicians must have current state license or national certification without restrictions based on regulatory requirements of work site.Primary Responsibilities:

Entering prescriptions and verifying appropriate information
Contacting patients, pharmacists and doctor's offices to resolve claims issues
Processing prescriptions (from intake to order completion)
Resolving customer issues; ensuring accurate information is provided
Constantly meet established productivity, schedule adherence, and quality standards while maintaining a good attendance record
Bilingual skills will be an added benefit
Moderate work experience within own function.
Some work is completed without established procedures.
Basic tasks are completed without review by others.
Supervision / guidance is required for higher level tasks.

Requirements:

High School Diploma / GED
Experience in using Microsoft Excel to create spreadsheets, Microsoft Word to create documents, and Microsoft Outlook to manage emails
Licensed Pharmacy Technician in the State of California
1+ years of Pharmacy customer service experienceAssets:

Bilingual (in General)
National Certified Pharmacy TechnicianSoft Skills:

Ability to remain focused and productive each day though tasks may be repetitivePhysical Requirements and Work Environment:

Ability to stand on their feet constantly.
Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods of close vision looking at a computer monitor
Service center environment with moderate noise level due to Representatives talking, computers, printers, floor activityCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Insurance, customer service, customer service representative, claims, appeals, call center, phone support, dispute resolution, healthcare,