RA Repair Technician

Issue Return Authorization Number to the end user via email correspondence.
Supervise and coordinate the RA Technicians daily repair schedule and the IQC daily work schedule
Monitor the call log providing technical support and returns support
Coordinate necessary inventory adjustments
Ensure that the RA Team is meeting the targeted repair turnaround time
RA inventory control
Seek and drive (continuous improvement) program enhancement through the establishment of data driven monitoring and auditing of performance metrics and customer feedback (internal and external).
Technical Service Phone support: Provide front-line technical support via phone on all company's product lines for customers, representatives, and distributors, escalating as needed to Technical Service Engineers, Customer Service Reps, or others as appropriate.
Coordinate continuous improvement efforts by escalating design or process issues that drive customer returns through the appropriate QMS processes
Evaluate, Repair and provide tracking detail for Customer Returns
Data Entry and Reporting using MS Office Products (Word, Excel, Access, Power-Point)
Routinely monitor and report own and TSD performance to ensure KPI's are achieved.
Ensure safe working practices are performed and report any unsafe situations to the TSD Manager.
Maintaining calibration and maintenance of assigned tools and test-equipment.
Cover for any member of the TSD team while they are on holiday, business trip etc.
Minimum of two-year experience in RGA's, Customer Service and/or direct manufacturing
Knowledge and experience operating within a multi-channel call center environment
Experienced in the effective management of daily priorities and work assignments
Must have a solid understanding Root Cause Analysis methods and the application of corrective actions.
The role will be 'customer-facing' and excellent communication skills, in-depth knowledge and appreciation of customer support and care are a crucial requirement
Excellent, proven hand soldering, electro-mechanical and problem-solving skills.

Please email your resume: cypress@staffmark.com



Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Ask for Susana (714) 821-0211
Temp to Hire position. 7a.m.- 3:30p.m. (must be flexible to work overtime)
Responsibility summary:
1. Capable of creating and performing product validation protocol
2. Capable of performing field repairs at customer sites
3. Diagnosis and repair of complex electro-mechanical products
4. Customer facing experience
5. Management of RA repair technicians
6. Manage RA/RMA process in its entirety
7. First line technical support to customers via email or phone