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Verified per hour
Technical Helper
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Worcester, MA Worcester, Massachusetts |
About this job
The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.
JOB DUTIES/RESPONSIBILITIES:
* Rides with or meets Technician at designated location to assist on service call
* Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
* Shuttles parts and supplies to Technician when applicable
* Performs other duties as assigned
REQUIRED SKILLS:
* Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
* Ability to work variable and flexible hours, including overtime as needed
* Ability to handle stressful situations, and to work in a fast paced environment
* Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
* Ability to communicate effectively with the Service Technician and customer
* Ability to read and utilize reports as needed
* Ability to read, write, and speak English
* Ability to follow Quality Management System (QMS) process guidelines
* Ability to maintain regular and consistent attendance
* Ability to work well with others in a team environment to deliver high performance results
* Outstanding customer service skills
* Open to change, with the ability to implement change quickly and effectively
* Ability to convey a positive image of the Company in all actions and behaviors
* Excellent communication skills
* Good listening skills
PREFERRED SKILLS:
* Mechanical aptitude
JOB REQUIREMENTS:
* 18 years of age or older
Equal Opportunity Employer / Disability / Vet.
JOB DUTIES/RESPONSIBILITIES:
* Rides with or meets Technician at designated location to assist on service call
* Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
* Shuttles parts and supplies to Technician when applicable
* Performs other duties as assigned
REQUIRED SKILLS:
* Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
* Ability to work variable and flexible hours, including overtime as needed
* Ability to handle stressful situations, and to work in a fast paced environment
* Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
* Ability to communicate effectively with the Service Technician and customer
* Ability to read and utilize reports as needed
* Ability to read, write, and speak English
* Ability to follow Quality Management System (QMS) process guidelines
* Ability to maintain regular and consistent attendance
* Ability to work well with others in a team environment to deliver high performance results
* Outstanding customer service skills
* Open to change, with the ability to implement change quickly and effectively
* Ability to convey a positive image of the Company in all actions and behaviors
* Excellent communication skills
* Good listening skills
PREFERRED SKILLS:
* Mechanical aptitude
JOB REQUIREMENTS:
* 18 years of age or older
Equal Opportunity Employer / Disability / Vet.