Collections Analyst - Full-time / Part-time

Commercial AR/Collections Specialist

Our client, a nation-wide software company, is hiring a Specialist for their AR team! This role reports to the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the company's accounting function.

Duties:

* Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers

*Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales, service, or credit contract with customer.

*Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.

* Resolve issues quickly to prevent further aging of delinquent balances.
*Process credit memos against items returned.
* Issue collection letters to client that did not comply with the terms of contract
* Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.
* Record information about financial status of customer and documents status of collection efforts.
* Keep sales representatives aware of account status and problems.
* Answer incoming calls, provides invoices to customers, sorts and files correspondence.

Basic Qualifications

* High school diploma or general education degree (GED) required.
* Minimum of three to five (3-5) years' experience as a credit/collection specialist; or any equivalent

*Bilingual - English/Spanish- a big plus!
* Combination of acceptable training, education, and experience
* Must possess effective written and verbal communications skills.
* Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position.
* Basic accounting skills required.