Senior Service Account Manager - US Telecommute (Oregon only)

Position Description:



Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get - leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM
 
As a Senior Service Account Manager, this position will be responsible for representing Optum360 / Quest Diagnostics to our clients in a professional manner. This role will streamline, improve and enhance the billing experience for physicians, office staff and patients through education while reducing revenue loss, denials and bad debt for Optum360 and Quest.  The Billing Service Specialist will be required to work in the field (outside an office) at least 90% of the time in the state of Oregon, visiting 6 - 8 clients in a day with one day per week for office work. Some overnight travel may be required. 
Primary Responsibilities:

Improve billing data quality through the education and account management of customers, with efforts and emphasis to reduce missing information, bad debt, non-supported diagnosis / non-covered test write-offs, and third party denials. 
Conduct Client visits. Account visits will be prioritized based on evaluation of trends that show education needs in:

Medicare Limited Coverage Policy / ABN
Medicaid requirements / policies
Regional specific third party requirements / policies
Ordering provider registration (PECOS)
Missing demographic/insurance information for ordering physician and patient
Support Commercial Sales team with client training and education as required for large new customers and / or new billing initiatives.
Act as liaison for customer billing problems as necessary and communicate those to the appropriate person or department for resolution.
Drive improvement to defined goals.
Document all significant client interaction in CRM application (Salesforce.com).
Other duties as assigned including special projects, etc.

Required Qualifications:


High School diploma / GED or higher                                    
2+ years of experience with healthcare medical billing / claims experience
MS Word - able to create and edit documents                                
MS Excel - able to create and edit spreadsheets and reports
Ability to travel up to 90% of the time to client sites - Need reliable personal transportation (automobile).                                                                 
Cell phone and internet connectivity available for work use                                          
Preferred Qualifications:

Associate’s degree or higher                             
Experience working with data – pulling and analyzing information to understand root cause / trends / opportunities                                  
2+ years of experience with face to face customer relationship management                                                                               
Knowledge of Medicare / Medicaid coverage policies
Soft Skills:                                 

Ability to develop and sustain good customer relationships        
Strong Written / Verbal Communication skills                                   
Strong organization / time management skills                                   
Strong problem solving skills
Experience working independently and as part of a team        
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
  
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: OptumInsight, Optum 360, account manager, sales, marketing